What customers say about Kasper Electrical

Kasper Electrical in West Palm Beach, FL has accumulated 322 customer reviews spanning from November 2015 through May 2026, with an overall positive sentiment rate of 96.3% and a sentiment score of 0.87. Negative reviews account for just 3.1% of feedback, and the trend in ratings is described as improving over time. Professionalism and conduct is the most frequently discussed aspect, mentioned in 246 reviews, with a 97.6% positive rate.

Technical knowledge and expertise drew 143 mentions at 97.2% positive, while courtesy and friendliness earned the second-highest positivity rate at 99.1% across 113 mentions. Cleanliness and tidiness was mentioned in 37 reviews and achieved a perfect 100% positive rating, indicating that technicians consistently leave work areas in good condition. Communication and updates (107 mentions, 90.7% positive), problem resolution and effectiveness (81 mentions, 92.6% positive), and punctuality (80 mentions, 92.5% positive) all performed solidly above the 70% threshold.

Pricing and value, mentioned in 54 reviews, returned a 79.6% positive rate — the lowest-rated aspect in the dataset, suggesting a meaningful minority of customers found the pricing less favorable relative to expectations, though most still rated it positively. Responsiveness and speed (40 mentions, 85% positive) and scheduling and booking ease (33 mentions, 84.8% positive) also reflect generally positive but slightly more mixed experiences. Among individual technicians, Ronnie is the most frequently named, appearing in 54 reviews with a perfect average rating of 5.0.

Steve (30 mentions), Adrian and Jimmy (20 mentions each), and Omer (16 mentions) all carry identical perfect average ratings, suggesting consistently strong performance across the team. On the service side, AC installation is the most commonly reviewed service with 64 mentions and a 92.2% positive rate, followed by AC repair at 47 mentions and 95.7% positive. Electrical work, while less frequently mentioned (6 reviews), earned a 100% positive rate.

Emergency and after-hours service was covered in 8 reviews at 87.5% positive, indicating generally satisfactory but occasionally inconsistent experiences in urgent situations. Topic-level analysis shows AC repair reviews (65 reviews, 96.9% positive) and financing and payment plans (29 reviews, 93.1% positive) as particularly strong areas, while residential HVAC (50 reviews, 90% positive) reflects a slightly lower but still favorable response. Overall, Kasper Electrical demonstrates strong and consistent customer satisfaction across most service and conduct dimensions, with pricing and value representing the primary area of mixed feedback.