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for their professionalism, trustworthiness, and quality work, noting they were called in to fix a cheaper competitor's poor workmanship.","key_phrases":["Personable, professional And courteous","always returns calls, responds to questions","repair the work that another company did","Family owned Christian values"]},"Ci9DQUlRQUNvZENodHljRjlvT25OS1Z6ZENVSGM1V0RjelVrNVRiMDFEVkdkNlNVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","courtesy","communication"],"entities":{"technicians":["Ronnie"],"services":["ac-installation"],"problems":["suspect-electrical-panel"]},"one_line_summary":"Ronnie arrived on time, demonstrated strong expertise, and did an outstanding job replacing a faulty electrical panel at the customer's barn and gym.","key_phrases":["right on time","very knowledgeable about what needed to be done","outstanding job of replacing a very suspect electrical panel","I highly recommend Kasper Electric"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkUFRVTjFkRVprTUZoaGRVMWpWMDlFVUZCVGQwRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":["Ronnie"],"services":[],"problems":[]},"one_line_summary":"Technician Ronnie completed the job quickly and efficiently, earning a 5-star review from the customer.","key_phrases":["extremely fast","fast and efficient","Ronnie"]},"Ci9DQUlRQUNvZENodHljRjlvT2tadFdqVklSMVJLWHpsdU4zSjNaV2xZYlVobGIzYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","pricing","communication"],"entities":{"technicians":["Silvernail"],"services":["estimate","electrical-inspection"],"problems":["rusted-pipe"]},"one_line_summary":"Technician Silvernail impressed the customer with his knowledge, honest pricing approach, and going above and beyond by applying a temporary roof patch during an estimate visit.","key_phrases":["impressed with his knowledge and suggestions","didn't try to up sale","went above and beyond","temporary patch over the rusted pipe"]},"Ci9DQUlRQUNvZENodHljRjlvT2pOVWVrNWlOa3RtVUdOMFQzRTFhRTF0YzJacVpuYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Omer","William"],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience with technicians Omer and William, praising their professionalism and knowledge, and plans to return for future needs.","key_phrases":["Omer and William were fantastic","Very professional and knowledgeable","Will be returning for anything I need"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0elNYTkljbUl0TlZSNGFYWlpWMWcwTVZoM1pXYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","pricing","cleanliness","professionalism"],"entities":{"technicians":["Adrian"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer Beth Alpert praises technician Adrian for punctuality, transparent pricing, fast work, and tidiness, giving a strong recommendation.","key_phrases":["on time","clear about pricing","finished the repair very quickly","was neat"]},"Ci9DQUlRQUNvZENodHljRjlvT201blVtRkdVV3BsVEVWRVJIaFFOSGRmWXkxZkxXYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":[],"services":["electrical-service"],"problems":[]},"one_line_summary":"Randall is a repeat customer who praises Kasper Electrical for consistently arriving on time, respecting his property, sending experienced technicians, and completing jobs in a single visit.","key_phrases":["on time","respectful of our property","experienced with my kind of specific project","get what I have needed done on one call"]},"Ci9DQUlRQUNvZENodHljRjlvT2tjNFExa3liek51ZWtGcmFEVkZiemt6YVVKM1dYYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Ronnie"],"services":[],"problems":[]},"one_line_summary":"Rosa had a great experience with electrician Ronnie, who did an outstanding job, and she would contact Kasper Electrical again.","key_phrases":["outstanding job","Great experience","definitely contact Kasper Electrical","ask for Ronnie"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGSmFucHRUblYyUVZsaGVFSnNTRnBQU0MxcVNFRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":["Ronnie"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Technician Ronnie completed an installation quickly and professionally, earning a 5-star review from the customer.","key_phrases":["Fast, reliable","made our installation look professional","Ronnie was great"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSZmJXUkhlazF3TVdaM1NWVmpUa05mUVhwM09GRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Adrian"],"services":[],"problems":["unexpectedly-complicated-electrical-issue"]},"one_line_summary":"Technician Adrian handled a more complex than expected job thoroughly and left the customer extremely satisfied.","key_phrases":["Adrian was so amazing","much more complicated","so great and thorough","couldn't be happier"]},"Ci9DQUlRQUNvZENodHljRjlvT21oQ01UWk5XV3hsVUcxT1UwNURkbHB3UlZjM2FWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Jon"],"services":["emergency-service"],"problems":["main-breaker-failure"]},"one_line_summary":"Kasper Electrical responded rapidly on a Sunday to fix a failed main breaker, with staff praised as pleasant and professional throughout.","key_phrases":["main breaker go out on a Sunday","arrived within the hour","pleasant and professional from start to finish","Saved our family Sunday"]},"Ci9DQUlRQUNvZENodHljRjlvT2pZMFVVVkxlbTlIV0ZsTVdVZDJZVGhoVTNNMlFtYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Ronnie"],"services":[],"problems":[]},"one_line_summary":"Customer had an excellent experience with technician Ronnie, who resolved all issues quickly and efficiently.","key_phrases":["Ronnie was great","fix everything quickly and efficiently","Appreciate him very much","Excellent experience"]},"Ci9DQUlRQUNvZENodHljRjlvT21OVWVXWlFSVkpOT1ZKYWRIRTFWbUYwTVZwVlgxRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","communication","problem_resolution","pricing","responsiveness","professionalism"],"entities":{"technicians":["Adrian"],"services":["ac-installation","whole-house-surge-protector"],"problems":["original-technician-no-show","dedicated-line-installation-needed","whole-house-surge-protection-needed"]},"one_line_summary":"Despite the original technician missing the scheduled window, replacement technician Adrian rescued the experience by arriving promptly, communicating clearly, and completing the dedicated line and surge protector installation to the customer's full satisfaction.","key_phrases":["bad review into a GREAT CUSTOMER EXPERIENCE","failed to show up within the schedule time","Adrian explain everything after my many questions","TOP FIVE OUT OF FIVE RATINGS"]},"Ci9DQUlRQUNvZENodHljRjlvT2tSYVNVaHJZVEpMUjNSSGJpMVVURFl0ZVU5NU9VRRAB":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["technical_knowledge","cleanliness","communication"],"entities":{"technicians":["Ronnie","Omer"],"services":["outdoor-lighting","garage-lighting","ac-installation"],"problems":["outdated-outdoor-lights","insufficient-garage-lighting","switches-needing-replacement"]},"one_line_summary":"Technicians Ronnie and Omer did a great job installing outdoor lights, a garage light, and new switches while keeping the work area clean.","key_phrases":["great job listening, installing, and cleaning up","switch out my outdoor lights","add another light to the garage","would recommend them"]},"Ci9DQUlRQUNvZENodHljRjlvT205WmJURjRaVmcxU0Y5bFpuSlRTMjlaY3pWbGFVRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2xoU2FHTkZOVTl3ZUY5VFYzbE5MVlpzV1d4Qk1rRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","problem_resolution"],"entities":{"technicians":["Ronnie","Omer"],"services":["ac-installation","panel-upgrade","ac-repair"],"problems":[]},"one_line_summary":"Ronnie and Omer impressed the customer with their knowledge, friendliness, and ability to complete multiple electrical jobs including recessed lighting, panel upgrades, and outlet additions.","key_phrases":["very knowledgeable, friendly","worked to solve every request","panel upgrades, added outlets","highly recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5d1NYbDRXWEJyUWxwbFNqUnRMV1E0UmxkVWVFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Adrian"],"services":["electrical-troubleshooting"],"problems":["electrical-break","short-circuit"]},"one_line_summary":"Technician Adrian successfully located and resolved an unknown electrical short, restoring full power to the home.","key_phrases":["trouble shoot an electrical break","Adrian found it","full power back on","definitely ask for Adrian"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKQ1ZFZzNVRVV0UW5WU1ZUQkVUVzVzWTIxRFFYYxAB":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["technical_knowledge","pricing","problem_resolution","professionalism","communication","courtesy"],"entities":{"technicians":[],"services":["electrical-service"],"problems":["no-airflow","water-leak","fault-codes-on-fan-control-panel"]},"one_line_summary":"Customer had a poor initial service visit where the electrician arrived unprepared and provided minimal help for a barn fan issue, but the owner resolved the situation with a refund and credit, earning back goodwill.","key_phrases":["showed up without a ladder","just under $300 total","went above and beyond to make reparations","flipping a breaker switch"]},"Ci9DQUlRQUNvZENodHljRjlvT25VeE5ISXpRMWh0UjBsT01WZDNORGxMWDFwalUzYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT25ObFluTnpYMDUzUlhOMWVqWkxWVlZsVFdwdWVFRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Adrian"],"services":[],"problems":[]},"one_line_summary":"Customer Barbara Hoskins praised technician Adrian Pope for doing a great job.","key_phrases":["did a great job","Adrian Pope was our Tech"]},"Ci9DQUlRQUNvZENodHljRjlvT2xCSVRVVldNRGczVmtrdFlUZE5MVVl3T1ZkaGVuYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Omer","Ronnie"],"services":["chandelier-removal"],"problems":["large-chandelier-removal"]},"one_line_summary":"Technicians Omer and Ronnie successfully took down a large chandelier and assisted the packing company.","key_phrases":["Omer and Ronnie were great","took down a large chandelier","helped the packing company"]},"Ci9DQUlRQUNvZENodHljRjlvT21KUmVrNTZibHBvUmpCeVZXSlBhVzAxVTBJNGEyYxAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["communication","technical_knowledge"],"entities":{"technicians":["Jon"],"services":["ac-installation","wiring"],"problems":["lighting-and-wiring-improvements-in-three-bedrooms"]},"one_line_summary":"Jon clearly walked the customer through lighting and wiring options for three bedrooms, leaving them satisfied and anticipating the upcoming installation.","key_phrases":["guided us through some options","improve lighting and wiring","appreciate the clarity he provided","look forward to the installation"]},"Ci9DQUlRQUNvZENodHljRjlvT21aSFYxZHZUMmt6VDJzMGJFTm1RMmRMTm5wQmFsRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","problem_resolution"],"entities":{"technicians":["Ronnie","Omar"],"services":["ac-repair"],"problems":["recurring-electrical-problem-plaguing-the-home-for-years"]},"one_line_summary":"Ronnie and Omar successfully resolved a long-standing electrical issue with great communication throughout the process.","key_phrases":["problem that has been plaguing our home for years","returned and resolved it all","Great communication all the way through the process","providing a great service"]},"Ci9DQUlRQUNvZENodHljRjlvT2pBMWNsRXdaalZzTlhjeFdsRTVlQzFHVlV4WFJXYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Ronnie","Omer"],"services":["ac-installation","troubleshooting"],"problems":["bathroom-fan-and-light-not-working"]},"one_line_summary":"Technicians Ronnie and Omer impressed the customer with their accommodating attitude, strong work ethic, and ability to troubleshoot and resolve a bathroom fan and light issue during a ceiling fan installation visit.","key_phrases":["very accommodating","Work ethic & explanation","trouble shot why bathroom fan & light were not coming along","Solved problem"]},"Ci9DQUlRQUNvZENodHljRjlvT2xwTlMzcFBNbXczZWpBeVQzVXhjRTh4WTBveFJWRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Omer","Ronnie"],"services":[],"problems":[]},"one_line_summary":"Customer Jed Record highly recommends Omer and Ronnie for doing a great job.","key_phrases":["did a great job","Highly recommend","Omer and Ronnie"]},"Ci9DQUlRQUNvZENodHljRjlvT25WWFZGbzJibmxUVVdaSmQzcHBiMGRVWWt4ZlUzYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy"],"entities":{"technicians":["Ronnie","Omer"],"services":[],"problems":[]},"one_line_summary":"Mariel praised technicians Ronnie and Omer for their knowledge, politeness, and consistent communication during a service visit at her ASC in Jensen.","key_phrases":["Amazing service","so polite","knowledgeable and kept me updated throughout the day","Well Done"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxRFVGSnlaalJrTWtOVGIwaHNRWGMxZG1KQmVXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised the technician's outstanding personality and helpfulness with questions, giving a 5-star review.","key_phrases":["Very good job","Outstanding personality","very helpful with questions","Excellent"]},"Ci9DQUlRQUNvZENodHljRjlvT25WNk9YcGZZMGRTU0hKZllqSnJaSFYyYkc4d00zYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2tKNlJsRnZhVFJVZVdwTWVtZHNUMTlPVDNSTE5rRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":["Jonathon"],"services":[],"problems":[]},"one_line_summary":"Technician Jonathon received praise for his careful work and thorough cleanup at the customer's property.","key_phrases":["great job taking care of my property","cleaning up after himself"]},"Ci9DQUlRQUNvZENodHljRjlvT2s1bmFYWjJibGhuUmxGMFRFZE9iRjlJWVUxM2FFRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["communication","pricing","technical_knowledge"],"entities":{"technicians":["Ronnie"],"services":["electrical"],"problems":[]},"one_line_summary":"Ronnie provided clear upfront communication about the work and costs, making the expense more acceptable despite electrical work being pricey.","key_phrases":["explained everything he was going to do","what it would cost","Electrical work is never cheap","technician is good"]},"Ci9DQUlRQUNvZENodHljRjlvT2xSZlVHUkdjM3BuY0U1MmJUTnpZM1o0WVZSdE4xRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","cleanliness","problem_resolution"],"entities":{"technicians":["Ronnie"],"services":["emergency-service","ac-installation"],"problems":["need-for-surge-protection"]},"one_line_summary":"Ronnie received high praise for a flawless surge protector installation, following a proactive recommendation made during a prior emergency generator service call.","key_phrases":["Ronnie gets a 10 out of 10 AGAIN","installation was perfect","remarkable job of cleaning up afterwards","recommended an additional surge protector"]},"Ci9DQUlRQUNvZENodHljRjlvT2tJemFWTlFObEJqWDFOUFMyOTBPRlp6UlVsNVZFRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Adrian"],"services":[],"problems":[]},"one_line_summary":"Nedra was extremely satisfied with Adrian's personable, professional, and informative service and plans to call again in the future.","key_phrases":["extremely satisfied","personable, professional, and informative","will be calling in the future"]},"Ci9DQUlRQUNvZENodHljRjlvT21SNWVGcEdSVlU1VVhoMGJ5MU9VVkZZYjJGM1NWRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","cleanliness","professionalism"],"entities":{"technicians":["Adrian"],"services":["ac-installation"],"problems":["ceiling-fans-needed-installation","electrical-outlets-needed-replacement","outside-light-needed-installation"]},"one_line_summary":"Technician Adrian received high praise for excellent workmanship, thorough testing, and clean-up after installing ceiling fans, replacing outlets, and installing an outdoor light.","key_phrases":["excellent job","checked carefully to make sure everything was working properly","cleaned up each work area","very happy with the work"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCbGIxSTFOV05mZGtSMVEyaHBNRlJTYW1OUk9GRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","pricing"],"entities":{"technicians":["Adrian"],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Kasper Electrical, praising technician Adrian's helpfulness and knowledge, and endorsing the K-Club membership as worthwhile.","key_phrases":["extremely helpful and knowledgeable","Highly recommended company","able to do it all","definitely pays for itself"]},"Ci9DQUlRQUNvZENodHljRjlvT2tKUVZEQmtWRzh5WDNGbFoyRjFaM2hIY1VNNFVsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","courtesy","communication","cleanliness","professionalism"],"entities":{"technicians":["Adrien"],"services":["ac-installation","ac-repair"],"problems":["exterior-outlet-needing-repair","no-outdoor-outlet-for-cold-plunge","missing-floodlight-camera"]},"one_line_summary":"Adrien from Kasper Electrical received high praise for installing an outdoor outlet, repairing an exterior outlet, and installing a Ring floodlight camera, all completed with professionalism, punctuality, and care.","key_phrases":["outstanding job","great attention to detail and professionalism","service with a smile","takes pride in his work"]},"Ci9DQUlRQUNvZENodHljRjlvT2xsMFJYQjZUelkzYWpGSFNIbExVMDVoUkZWdk5VRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","courtesy","professionalism","problem_resolution"],"entities":{"technicians":["Ronnie"],"services":["electrical-troubleshooting"],"problems":["multiple-unspecified-electrical-issues"]},"one_line_summary":"Technician Ronnie responded immediately, was courteous and honest, and went above and beyond to troubleshoot several issues at the customer's home.","key_phrases":["came by immediately","went above and beyond","honest service","troubleshoot a few issues"]},"Ci9DQUlRQUNvZENodHljRjlvT21aaFdIbFhVelZVUm1WbVkwUmFTek5qU3kxWVNXYxAB":{"sentiment":"positive","sentiment_score":0.55,"aspects_mentioned":["professionalism","pricing","problem_resolution"],"entities":{"technicians":["Adrian"],"services":["ac-repair"],"problems":["relatively-simple-repairs"]},"one_line_summary":"Customer praises Adrian's professionalism and efficient work but flags high pricing ($665 for 45 minutes), while still rating Kasper as the most reliable electrician in Palm Beach County.","key_phrases":["handled efficiently","polite and professional","pricing seemed high","most reliable electrician in Palm Beach County"]},"Ci9DQUlRQUNvZENodHljRjlvT2pRNGEyeFdObTQxWDI5WFgxcGZObVI1VUdzMlUxRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","communication"],"entities":{"technicians":["Ronnie"],"services":[],"problems":[]},"one_line_summary":"Customer praises Kasper Electrical as top notch, highlighting their ease of working with, efficiency, and knowledge, with special recognition for technician Ronnie.","key_phrases":["top notch","Easy to work with","efficient and knowledgeable","Ronnie is the best"]},"Ci9DQUlRQUNvZENodHljRjlvT2xWTVYxZGxVSEJQYldvNVdVOVVUVWxUY1hsbGVrRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Ronnie"],"services":["ac-repair"],"problems":["stove-issue"]},"one_line_summary":"Technician Ronnie expertly repaired the customer's stove and left a strong enough impression that the customer plans to call again for future issues.","key_phrases":["knew exact what he was doing","fixed my stove like the pro he is","Great guy","will be calling for future issues"]},"Ci9DQUlRQUNvZENodHljRjlvT25oRFgwNHdOalF6YkZGUlZWWkJNWGgzYWtaYVNsRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["courtesy","technical_knowledge","communication","cleanliness","professionalism"],"entities":{"technicians":["Ronnie","Omer"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Technicians Ronnie and Omer received high praise for their knowledge, communication, cleanliness, and professionalism during an installation job.","key_phrases":["kind and considerate","very impressive with their knowledge","cleaned everything up after work was done","went above and beyond"]},"Ci9DQUlRQUNvZENodHljRjlvT2taVmRISlpZMWRyUTNOcVJrSkhaa3N0TkRZNFFVRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["communication","technical_knowledge","cleanliness","courtesy","pricing"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["issue-with-fan-and-lights"]},"one_line_summary":"The technician communicated arrival time, diagnosed and resolved a fan and lighting issue, cleaned up afterward, and charged a fair price.","key_phrases":["kept me informed on arrival time","experience to find the issue","cleaned up","fair price"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKME1DMTBUR3RNUkdaUE1YWlpjMjlUT0dweFVrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","cleanliness","professionalism"],"entities":{"technicians":["Adrian"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Repeat customer praises Adrian for a thorough, clean Google Nest camera and floodlight installation on their garage, including hands-on help setting up the app.","key_phrases":["wonderful job on the installation","cleans up when he is finished","helped me load the program on my phone","third experience with Adrian and Kasper Electric"]},"Ci9DQUlRQUNvZENodHljRjlvT2tJNU9UaFJiUzFaU1Rkd1NXbHZXRlo1ZWs1SVpHYxAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The technician was pleasant, professional, and got straight to work without delay.","key_phrases":["pleasant and professional","went straight to work"]},"Ci9DQUlRQUNvZENodHljRjlvT25Ka1FtaFlRbmRhT1ZvNWFWVnhlbWh4TFRodVYyYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy"],"entities":{"technicians":["Ronnie"],"services":[],"problems":[]},"one_line_summary":"Customer praises Ronnie for his excellent electrical skills and pleasant demeanor on a second visit that exceeded the first.","key_phrases":["second visit even better than the first","excellent electrician","very nice person"]},"Ci9DQUlRQUNvZENodHljRjlvT2pabGNsZHFRVmxKUmpoSlVERmxNSHBIVFVkd2JuYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Ronnie","Omer"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Ronnie and Omer impressed the customer with their punctuality, knowledge, and friendliness during a ceiling fan and chandelier installation.","key_phrases":["timely and very knowledgeable","super friendly","trusted them in my home","love my new ceiling fans and Chandelier"]},"Ci9DQUlRQUNvZENodHljRjlvT25oaVRFbEtOMWhQYm5CSUxVWnZXREJVZFZKMmVVRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience with a knowledgeable, professional, and kind technician and plans to use Kasper Electrical again.","key_phrases":["very knowledgeable","professional and kind","will definitely use Casper electric again"]},"Ci9DQUlRQUNvZENodHljRjlvT2s5a2EwcEhlVXBqZWxKeUxXRlhSVFp5VTFsMGIwRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","punctuality","professionalism","courtesy"],"entities":{"technicians":["Ronnie","Michelle"],"services":[],"problems":[]},"one_line_summary":"Patricia had an excellent experience with Kasper Electrical, praising both Michelle's phone communication and Ronnie's professional, friendly, and transparent on-site service.","key_phrases":["great service from the first phone call","text when he was enroute with a photo","professional, efficient and friendly","happy to show me"]},"Ci9DQUlRQUNvZENodHljRjlvT210cFdVTTNhblZPWHpoWVNEWmxiR3c1WkMxQlJtYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2pGNmRtMTFWM3B4YzJWVWJFMDBTbW8wVUhOV2VFRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","courtesy","cleanliness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Connie had a timely, professional, and courteous service experience where the electricians left the work area clean.","key_phrases":["timely service appointment","professional, kind, and respectful of property","cleaned the work area when they were finished","much appreciated"]},"Ci9DQUlRQUNvZENodHljRjlvT210b2VESkNia1pUYWtsS2RHTlVkMFJpYXpaVmJXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism"],"entities":{"technicians":["Ronnie"],"services":[],"problems":[]},"one_line_summary":"Customer was highly satisfied with technician Ronnie's service and found the pricing very fair, committing to use Kasper Electrical for all future needs.","key_phrases":["top notch","pricing was very fair","highly recommended","all my electrical needs moving forward"]},"Ci9DQUlRQUNvZENodHljRjlvT2xobGFWbGZXVko0TTJONVNXbFhOVXQ1Wm1WNVFsRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","communication","scheduling"],"entities":{"technicians":["Adrian","Omar"],"services":[],"problems":[]},"one_line_summary":"Customer Ellen Fine highly recommends Kasper Electrical, praising technicians Adrian and Omar for their knowledge, respectfulness, and clear communication, as well as the ease of scheduling.","key_phrases":["very knowledgeable, efficient","most of all respectful","patiently explained the issue","Getting the appointment was quick and very easy"]},"Ci9DQUlRQUNvZENodHljRjlvT21oTlpYWkhNMmhZZFVKTGQwbFBhVFp6WVVkdFpIYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT21wcVlUUjNaME4wTTA1cFZWOTZWMmsxWW10TFZVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","professionalism","pricing","technical_knowledge"],"entities":{"technicians":["Adrian","Omer"],"services":[],"problems":[]},"one_line_summary":"Customer praises Adrian and Omer for being prompt, professional, and recommending a more affordable solution than expected.","key_phrases":["Prompt, communicative and professional","Adrian and Omer were awesome","more affordable option","highly recommend this team"]},"Ci9DQUlRQUNvZENodHljRjlvT2sxUWJXUkJkalZ6ZDJaUVJUZ3RaVXBWUm5ReVNXYxAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT21jNE1GbHhSMkV6V1RSaFJFMDNOVk4zZG5WbWFHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Ronnie"],"services":[],"problems":[]},"one_line_summary":"Customer Dr. Tim Sigman highly praises technician Ronnie for being professional, honest, and kind.","key_phrases":["fantastic, professional, honest and kind","highly recommend","Ronnie was fantastic"]},"Ci9DQUlRQUNvZENodHljRjlvT2xScFdEWTNObXAxU2t0MlFtOTZZMDVvUlcxcE5sRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","professionalism","pricing"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer found Kasper Electrical to be prompt, professional, and reasonably priced.","key_phrases":["Prompt professional","reasonably priced"]},"Ci9DQUlRQUNvZENodHljRjlvT2tjek1rVjRhWFJOZEU1Mk5Fa3lhekI0WVRsaFpsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","scheduling","professionalism","communication"],"entities":{"technicians":["Ronnie","Amer"],"services":[],"problems":[]},"one_line_summary":"First-time customer Joan had an outstanding experience with Kasper Electrical, praising same-day scheduling and the exceptional work of technicians Ronnie and Amer.","key_phrases":["absolutely my pleasure","same day appointment","two excellent technicians","over and above"]},"Ci9DQUlRQUNvZENodHljRjlvT2pKb2NrWkdiMlJZV2psaWREZERiMkpHTlZwdk1uYxAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer had an excellent experience with Kasper Electrical's repair service, praising their pleasant and efficient work.","key_phrases":["Excellent electrical repair","Pleasant and efficient"]},"Ci9DQUlRQUNvZENodHljRjlvT2kxSmJHbDJNVU5tU1VJdFduaEhkalZ0VlRGMGEyYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["pricing","technical_knowledge","professionalism","courtesy","cleanliness","problem_resolution"],"entities":{"technicians":["Adrian","Omer"],"services":["electrical-additions","ac-installation"],"problems":["needed-outside-motion-sensor-light","needed-automatic-on-off-light-switches","needed-laundry-room-outlet","needed-whole-house-surge-protector","needed-living-room-entryway-switches-and-wall-plates"]},"one_line_summary":"Richard had multiple electrical additions completed by Adrian and Omer, who were professional, knowledgeable, and left everything working perfectly at a reasonable price.","key_phrases":["very reasonable estimate and quote","completed all of it","everything worked perfectly","knowledgeable, polite and professional"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCcWVFcG1VVzlqY0Vvd2N6aFhUVzk0TFRWWFdHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","cleanliness","professionalism"],"entities":{"technicians":["Jon"],"services":[],"problems":[]},"one_line_summary":"Customer highly praises technician Jon for fast, clean work and clear communication, and would request him again.","key_phrases":["Jon was amazing","Did the work fast and clean","Explained everything in plain words","Would ask for him again"]},"Ci9DQUlRQUNvZENodHljRjlvT25wbmNubEVVbWhoVmxZMmNtbHhkRzAzUVRkT1dXYxAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","courtesy","cleanliness","professionalism"],"entities":{"technicians":["Adrian"],"services":[],"problems":[]},"one_line_summary":"Customer was highly impressed by Adrian and his trainee's knowledge, respect, neatness, and professionalism, and specifically requested Adrian for future service visits.","key_phrases":["knowledge, respect, neatness and professionalism","very impress with","send Adrian any time that I require service","Adrian and the trainee"]},"Ci9DQUlRQUNvZENodHljRjlvT210UFJHbExaRUpTT1ZST09XWndVekk1UWxBNFpIYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Bill","Omer"],"services":["ac-installation","smoke-alarm-service"],"problems":["recessed-light-fixture-replacement","smoke-alarm-issue","spare-bedroom-electrical-issue"]},"one_line_summary":"Bill and Omer arrived early and expertly handled recessed light fixture replacements, a smoke alarm, and a spare bedroom electrical issue, earning the highest praise from the customer.","key_phrases":["arrived early","recessed lightening","The A team","highest stars for service"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCZk4xOVViV1pwUjBreVRuSm1iMFY2UlZwTVQxRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","punctuality","scheduling"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The technician was professional, arrived on time, and completed the job within the expected timeframe.","key_phrases":["Professional","on time","entire job completed in time"]},"Ci9DQUlRQUNvZENodHljRjlvT2xkNWJ6WnpSRXg1TW1WdVUwRk1ibG94WkZoR1EwRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2t0WmVFVXRUbFE0T1doS1ZHbFVWWFpRYVZoT05WRRAB":{"sentiment":"negative","sentiment_score":-0.85,"aspects_mentioned":["punctuality","scheduling","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had an appointment that was missed with no communication, wasted a day, and was dissatisfied with the rescheduled offer six days later.","key_phrases":["never heard back","wasted a day","another appointment for 6 days later","cannot recommend"]},"Ci9DQUlRQUNvZENodHljRjlvT2xVMWNVTjJhbkZTWVVadmIxbzVjREJOV0ZZeE5uYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","pricing","professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Adrian"],"services":["electrical-panel-upgrade","ac-thermostat-wiring"],"problems":["thermostat"]},"one_line_summary":"Customer praises Adrian and his assistant for punctual, professional, and fairly priced electrical work including an A/C thermostat wiring job and a prior panel upgrade.","key_phrases":["Prompt, professional and perfect pricing","showed up on time and completed the job as described","service and workmanship is top notch","second time we used Kasper"]},"Ci9DQUlRQUNvZENodHljRjlvT20wMmREbGtXV05KY3psUmJsazJaMnRPUzNwUlExRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Ronnie"],"services":[],"problems":[]},"one_line_summary":"Carlo gave a 5-star review praising the excellent service and specifically calling out technician Ronnie as the best.","key_phrases":["Excellent service","Ronnie is the best"]},"Ci9DQUlRQUNvZENodHljRjlvT2xoWmJtZGtWR1JaU21JMVpXZHNaMHBrUkVwNGIwRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"Ci9DQUlRQUNvZENodHljRjlvT2pFemRrbFhObGRuTFhkcE5ETmFURGhYUjFsRlgwRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["courtesy"],"entities":{"technicians":["Ronnie"],"services":[],"problems":[]},"one_line_summary":"Customer Tim Coppage praised technician Ronnie for being great and very helpful.","key_phrases":["Ronnie was great","Very helpful"]},"Ci9DQUlRQUNvZENodHljRjlvT21wSlRURjZSR3hNY1d4dU1raFNZMnRZYUhaQmNtYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","professionalism","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"The technician arrived on time, was highly professional, and left the customer confident their problem would be resolved.","key_phrases":["On time","very professional","confident that he could resolve my problem"]},"Ci9DQUlRQUNvZENodHljRjlvT21sUWJUSnBWbk0yTVhNd2FrTllOa3RMWlZSamRHYxAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","punctuality"],"entities":{"technicians":["Ronnie"],"services":[],"problems":[]},"one_line_summary":"Customer Julie Horton praised technician Ronnie for being fast, professional, caring, and knowledgeable during a service visit to Kasper Electrical.","key_phrases":["very professional service","amazing technician","fast, professional, caring, and knowledgeable","took very good care of us"]},"Ci9DQUlRQUNvZENodHljRjlvT21STFFrWkNOMDE2YVdGUWMxOW1iSEl0UW5aMWFuYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","professionalism"],"entities":{"technicians":["Ronnie"],"services":[],"problems":[]},"one_line_summary":"Customer praises Kasper Electrical for punctual, friendly, and knowledgeable service, specifically highlighting technician Ronnie.","key_phrases":["Phenomenal service","On time and friendly","nicest electrician","so knowledgeable"]},"Ci9DQUlRQUNvZENodHljRjlvT2s4eldGaG9TMHhWWjJKSFEyOW9iV0ZmVm1WaE4xRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism","punctuality","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised Kasper Electrical for being honest, competent, and punctual.","key_phrases":["Honest","Competent","On time"]},"Ci9DQUlRQUNvZENodHljRjlvT2twcVZsWlpWbnBhUVhodFZUYzRjMWt5ZDA5cVoxRRAB":{"sentiment":"positive","sentiment_score":0.7,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gave a brief but positive 5-star review praising Kasper Electrical for being very professional.","key_phrases":["Very professional"]},"Ci9DQUlRQUNvZENodHljRjlvT21STFZXaDRWRkZWY1RWVFQzazNOSGRGWVY5UldYYxAB":{"sentiment":"positive","sentiment_score":0.78,"aspects_mentioned":["pricing","courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a positive experience with Kasper Electrical, citing good value, friendly staff, and solid work, and plans to return and recommend them.","key_phrases":["Solid experience from beginning to end","Good value","nice people","did a solid job"]},"Ci9DQUlRQUNvZENodHljRjlvT2xKQldFbGFOVWhhZEhCNGVIWlplV2Q1UW05b2IyYxAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism","courtesy","communication"],"entities":{"technicians":["Ronnie","Kathy"],"services":["ac-repair","ac-installation"],"problems":["faulty-switch","poor-installation-of-vanity-light","burned-electrical-connection"]},"one_line_summary":"Technician Ronnie diagnosed and resolved a dangerous vanity light wiring issue, going above and beyond to help the customer select a replacement fixture.","key_phrases":["went above and beyond","a connection in the light that was reduced to ashes","faulty switch plus poor installation","quality company you can depend on and trust"]},"Ci9DQUlRQUNvZENodHljRjlvT2twclNXSXRhVXRIV25wYWMxOVhkWEoxUVhsU1ZIYxAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","responsiveness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Kasper Electrical for their professional staff, consistent responsiveness, and creative problem-solving when needed.","key_phrases":["Staff is professional","Always responsive","creativity kicks-in"]},"Ci9DQUlRQUNvZENodHljRjlvT21OcGMyRlJOblp4VDFaT1FqQXlaMDluZEdKRldrRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["scheduling","technical_knowledge","cleanliness","professionalism"],"entities":{"technicians":["Jonathon"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises Kasper Electrical for easy scheduling and excellent work by technician Jonathon, who left the space clean and the lights looking great.","key_phrases":["Scheduling was easy","He did a great job and was very efficient","everything was cleaned up","my lights were looking beautiful"]},"Ci9DQUlRQUNvZENodHljRjlvT2t0eWVuSnROWHBKV1U1RVoxZDVYekJ2YTNaNVpFRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","scheduling","technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Kathy","Ronny"],"services":[],"problems":[]},"one_line_summary":"Long-time customer Linda praises Kasper Electrical's office staff and field technicians for their prompt scheduling, competence, professionalism, and kindness.","key_phrases":["called me back when she said she would","got me scheduled asap","very competent","always amazed at their professionalism and kindness"]},"Ci9DQUlRQUNvZENodHljRjlvT2pCSVkzcFJUbWhyTlhadGFuRklTSE5yWlRGUE9GRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","professionalism","communication","problem_resolution"],"entities":{"technicians":["Ronny","Omer"],"services":["ac-repair"],"problems":["patio-fan-nearly-falling-from-ceiling","electrical-problem-with-two-kitchen-outlets"]},"one_line_summary":"Technicians Ronny and Omer arrived on time, were courteous and professional, successfully repaired a patio fan and resolved a complex kitchen outlet electrical issue while keeping the customer informed throughout.","key_phrases":["arrived at my house on time","very courteous, polite, professional","very involved electrical problem","will definitely call Casper because of these two wonderful technicians"]},"Ci9DQUlRQUNvZENodHljRjlvT25Wak9HRmxhSEJxUVc5VVUydHZObWRSZVd3emFuYxAB":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["communication","responsiveness","professionalism","technical_knowledge","courtesy","scheduling","pricing"],"entities":{"technicians":["John"],"services":["electrical-trench-work","gate-opener-electrical-extension","permitting"],"problems":["delayed-project-completion","unresponsive-management","unfiled-sub-permit-for-gate-opener"]},"one_line_summary":"Despite competent field electricians, the customer experienced severe and repeated communication failures from management, including an unresolved permitting issue ignored for over a year.","key_phrases":["never in my life experienced this awful of customer service","still haven't returned my phone calls/messages","If leaving a review is the only way to get an answer","I have all the emails, calls and texts logged"]},"Ci9DQUlRQUNvZENodHljRjlvT2xad2VVZ3dWVWsyUmpSSUxUTjJaVWxIWkRCMWVGRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","communication","cleanliness","technical_knowledge","professionalism"],"entities":{"technicians":["Ronnie"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Technician Ronnie delivered an excellent EV charger installation, arriving on time, communicating clearly, and keeping a clean workspace.","key_phrases":["arrived promptly","clean and organized workspace","educate me on how EV chargers work","request Ronnie again for any future electrical upgrades"]},"Ci9DQUlRQUNvZENodHljRjlvT2xGMFpIYzRRMDVPUjBwTlVIUTFXRzVPVjFaUGRsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","cleanliness","communication","courtesy","scheduling","responsiveness"],"entities":{"technicians":["Ronnie","Omer"],"services":[],"problems":[]},"one_line_summary":"Customer Cate Pracey highly recommends Kasper Electrical, praising technicians Ronnie and Omer for their punctuality, professionalism, and pleasant demeanor, as well as the office staff for clear communication and flexibility.","key_phrases":["show up on time, when scheduled","easy to work with, pleasant, and informative","taken extra time to help me understand","HIGHLY RECOMMENDED"]},"Ci9DQUlRQUNvZENodHljRjlvT25KUVQyRkpMWFJQUVVab1dIRmhkMjFaTkZaaGVsRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Ronnie"],"services":["electrical-service"],"problems":[]},"one_line_summary":"Customer Jeanne praises technician Ronnie as a highly knowledgeable and efficient master electrician with outstanding customer service.","key_phrases":["so knowledgeable, efficient and does excellent work","master electrician","can't beat his customer service","request Ronnie in the future"]},"Ci9DQUlRQUNvZENodHljRjlvT25rM016QlZkRU40V1V3eFNrSlpVM1pUVEhGMGRVRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Adrian","Michelle"],"services":["ac-repair"],"problems":["prior-electrician-s-errors"]},"one_line_summary":"Adrian and Michelle successfully fixed errors made by a previous electrician, impressing the customer with their commitment to excellence.","key_phrases":["Adrian saved the day","fixing a prior electricians errors","commitment to excellence","getting the job done right"]},"ChdDSUhNMG9nS0VQTDUzX2lwdE5xQW5BRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Ronnie"],"services":[],"problems":[]},"one_line_summary":"Customer Richard Cronin praises technician Ronnie and Kasper Electrical for great service.","key_phrases":["Ronnie was great","great service","thank you Kasper electric"]},"ChdDSUhNMG9nS0VQU3BqX19nenZ2T3h3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Ronnie"],"services":["ac-installation"],"problems":["outdated-or-faulty-electrical-panel"]},"one_line_summary":"Technician Ronnie received high praise for successfully replacing the customer's electrical panel.","key_phrases":["great job","replacing my panel","Ronnie did a great job"]},"ChZDSUhNMG9nS0VQX3MyUF9pdjd1N2VnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Ronnie"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Shannon had 4 fans installed by electrician Ronnie and was highly satisfied with the quality of work.","key_phrases":["4 fans installed","exceptional service","job well done","gave me confidence"]},"ChZDSUhNMG9nS0VNZTQyUGZxMnYzSk13EAE":{"sentiment":"negative","sentiment_score":-0.75,"aspects_mentioned":["punctuality","communication","responsiveness","pricing","technical_knowledge","courtesy","scheduling"],"entities":{"technicians":[],"services":[],"problems":["delayed-technician-arrival","lack-of-live-dispatcher-communication"]},"one_line_summary":"The technician arrived over three hours late with no live communication support, ruining the experience despite the electrician being pleasant and knowledgeable.","key_phrases":["3 hours and 15 minutes late","no one called me back","no live dispatcher","loss of 3+ hours of my time"]},"ChZDSUhNMG9nS0VJQ0FnTUNZdEk3M0pREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Pitto","Adrian","Omer"],"services":["electrical-construction","ac-installation","lighting-system"],"problems":["fan-additions","switch-changes","lutron-lighting-system-enhancements"]},"one_line_summary":"Kasper Electric provided excellent electrical work throughout a new home build and follow-up upgrades, with Pitto, Adrian, and Omer praised for their supervision and skilled installations.","key_phrases":["great experience","excellent supervision","enhance our Lutron lighting system","team Kasper"]},"ChZDSUhNMG9nS0VJQ0FnTUNvNkl6cGNnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["scheduling","professionalism","courtesy"],"entities":{"technicians":["Michelle","Ronnie","Charly"],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Kasper Electrical, praising scheduler Michelle and technicians Ronnie and Charly for their friendliness, politeness, and professionalism.","key_phrases":["highly highly recommend","extremely friendly/ polite and professional","will definitely be using KASPER for the future","from scheduling to job completion"]},"ChdDSUhNMG9nS0VJQ0FnTURJN3ZxQ3l3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","professionalism","responsiveness","problem_resolution"],"entities":{"technicians":["Brian","Carolina","Andrew"],"services":["ac-installation"],"problems":["meter-bank-replacement-for-multi-family-property","shutting-down-up-to-24-units-at-a-time-per-building"]},"one_line_summary":"Joe King highly praises Kasper Electrical's team — especially Andrew in the field — for their communication, professionalism, and priority handling of a complex multi-family meter bank replacement project.","key_phrases":["meter bank replacements for a multi family property","treating this like a priority 1 type of project","answer high pressure calls","Andrew is the guy in the field, he gets it done"]},"ChdDSUhNMG9nS0VJQ0FnTUNJMXVmN2tBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","scheduling","professionalism","courtesy"],"entities":{"technicians":["Ronnie"],"services":[],"problems":[]},"one_line_summary":"Customer praises quick call response, easy scheduling, and electrician Ronnie's professionalism and friendliness.","key_phrases":["call was answered quickly","appointment for a few days later","professional, friendly and did an outstanding job","Highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnTUR3cmVtaXNBRRAB":{"sentiment":"negative","sentiment_score":-0.97,"aspects_mentioned":["pricing","professionalism","communication","responsiveness","problem_resolution"],"entities":{"technicians":["Mona","Justin"],"services":["emergency-service","ac-repair","lighting"],"problems":["disputed-charges-for-materials","unauthorized-credit-card-charge-threat","unresolved-billing-dispute"]},"one_line_summary":"Customer accuses Kasper Electrical of fraudulent billing, aggressive customer service, and threatening unauthorized credit card charges after an emergency electrical job.","key_phrases":["fake charges for material that NEVER HAPPENED","Mona screamed at me over the phone","threatened to illegally charge an owner's credit card without permission","Kasper Electric preys on customers"]},"ChdDSUhNMG9nS0VJQ0FnTURnLWVlMDdRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Ronnie"],"services":["ac-installation"],"problems":["exterior-lighting-needed-for-aesthetics-and-security"]},"one_line_summary":"Customer had exterior aesthetic and security lights installed and praised the company and technician Ronnie highly.","key_phrases":["top notch","exterior lights for aesthetics and security","they look fantastic","Ronnie was great"]},"ChZDSUhNMG9nS0VJQ0FnTUNBNzVxN2JBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Kasper Electrical, praising the technician for being courteous, professional, and knowledgeable.","key_phrases":["courteous, professional, and knowledgeable","would use them again","highly recommend this company"]},"ChdDSUhNMG9nS0VJQ0FnSURmby1MVm5BRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","professionalism","technical_knowledge","communication","scheduling"],"entities":{"technicians":["Jon"],"services":["electrical-work"],"problems":[]},"one_line_summary":"Customer Jesus Fernandez praises technician Jon for his punctuality, courteous attitude, professionalism, and knowledgeable service, highly recommending him for electrical work.","key_phrases":["arrived within our scheduled time","variety of options to meet our needs","courteous, professional, and knowledgeable","recommend him to any friends or family"]},"ChdDSUhNMG9nS0VJQ0FnSURQb2N5SnNBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Ronnie"],"services":[],"problems":[]},"one_line_summary":"Felicia had an excellent experience with technician Ronnie, praising his professionalism, kindness, and thoroughness.","key_phrases":["professional, kind and thorough","above and beyond expectations","very grateful","wonderful"]},"ChdDSUhNMG9nS0VJQ0FnSUNMc291NTNRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","professionalism","technical_knowledge"],"entities":{"technicians":["Ronnie","Omer"],"services":["electrical-work"],"problems":[]},"one_line_summary":"A repeat customer praises Ronnie and his assistant Omer for their punctuality, thoroughness, efficiency, and courtesy across multiple electrical projects.","key_phrases":["early for our appointment","patient, thorough and efficient","attention to detail","third time Ronnie has done an electrical project"]},"ChdDSUhNMG9nS0VJQ0FnSUNQek5UMHd3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Ronnie"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Jon praises Kasper Electrical technician Ronnie for excellent work and notes he is a repeat customer.","key_phrases":["excellent job","always use Kasper","need an electrician"]},"ChZDSUhNMG9nS0VJQ0FnSUQzaTd2Qk13EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication"],"entities":{"technicians":["Ronni"],"services":["patio-lighting"],"problems":[]},"one_line_summary":"Amy praises technician Ronni for his attention to detail and patient explanations while installing patio lights.","key_phrases":["can't thank Ronni enough","attention to detail","patient explaining things","plan to use him for more electrical work"]},"ChdDSUhNMG9nS0VJQ0FnSUQzNF9meXlBRRAB":{"sentiment":"negative","sentiment_score":-0.93,"aspects_mentioned":["communication","responsiveness","professionalism","technical_knowledge","pricing","courtesy","problem_resolution"],"entities":{"technicians":["Michael","Michelle","Mona"],"services":["ac-installation"],"problems":["failed-inspection-due-to-electrical-panel","permitting-ambiguity-on-panel-replacement","unacknowledged-cancellation-request","unreturned-deposit-of-over-1-000"]},"one_line_summary":"Customer reports severe communication failures, evasive responses about required permitting for an electrical panel replacement, and complete non-response to cancellation requests five days after submission.","key_phrases":["very poor communication and customer service","you can have a permit if you like","refusing to commit in writing anything regarding permitting","a permit is 100% required"]},"ChZDSUhNMG9nS0VJQ0FnSURuOU9XTklREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","problem_resolution","courtesy","pricing","communication"],"entities":{"technicians":["Adrian"],"services":["landscape-lighting"],"problems":["landscape-lighting-issue"]},"one_line_summary":"Technician Adrian arrived on time, quickly diagnosed and fixed a landscape lighting issue, and was praised for his friendliness and reasonable pricing.","key_phrases":["arrived exactly at the scheduled time","suggested a measured approach to find the problem","very warm and friendly guy","fixed everything within a hour"]},"ChZDSUhNMG9nS0VJQ0FnSUNIM19XTVp3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","punctuality","communication","scheduling"],"entities":{"technicians":["Adrian","Mona","Karissa"],"services":["ac-installation"],"problems":["ev-charger-installation-needed"]},"one_line_summary":"A technician named Adrian visited for a quote on a Tesla EV charger installation and impressed the customer with professionalism, punctuality, and knowledgeable staff.","key_phrases":["arrived on time and when promised","professional and knowledgeable","signed up for the work same day","anticipated quality workmanship"]},"ChZDSUhNMG9nS0VJQ0FnSUR0Ny1MTkZ3EAE":{"sentiment":"negative","sentiment_score":-0.65,"aspects_mentioned":["courtesy","technical_knowledge","pricing","professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["fan-installed-too-low-for-room-size","excessive-time-billed-during-non-work-conversation"]},"one_line_summary":"The installer was polite but mounted a fan incorrectly at too low a height and allegedly stretched out the job time with personal conversation while billing for it.","key_phrases":["installed the fan in a funny way","too low for a small room","showing me pictures and the clock was running","charge me for all the time"]},"ChdDSUhNMG9nS0VJQ0FnSUNIMXBySDBBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Jon"],"services":["ac-repair"],"problems":["electricity-problem"]},"one_line_summary":"Customer praises technician Jon Wagner for his professionalism and knowledge in fixing an electricity problem and highly recommends Kasper Electrical.","key_phrases":["fixing our electricity problem","very professional","very knowledgeable","100% recommend Kasper electrical"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3bV9hT1lBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","courtesy","communication","scheduling","responsiveness"],"entities":{"technicians":["Ronnie","Mona"],"services":["chandelier-removal","ac-installation"],"problems":["needed-3-chandeliers-removed-and-3-ceiling-fans-installed"]},"one_line_summary":"Ronnie provided punctual, professional, and communicative service installing three ceiling fans, while office staff member Mona was exceptionally helpful with scheduling.","key_phrases":["arrived at the scheduled time with a smile","explained what he would be doing in each room","Mona was a life saver","highly recommend Kasper Electric"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3M1pXN1R3EAE":{"sentiment":"positive","sentiment_score":0.88,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":["Ron"],"services":[],"problems":[]},"one_line_summary":"Technician Ron completed the job quickly and was praised for his professionalism and cleanliness.","key_phrases":["professional clean","did the job quickly","very professional"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3eHNIMFZnEAE":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["technical_knowledge","professionalism","punctuality","problem_resolution","pricing","communication"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["outdoor-porch-lights-needed-replacement"]},"one_line_summary":"Customer paid $205 for incomplete porch light replacement work, was given false excuses, and had to hire another electrician who completed the job for $250.","key_phrases":["promised coming back next day finishing up the job","sent me a invoice of $205","put those two lights in a breeze","another opportunity to extort more money"]},"ChZDSUhNMG9nS0VJQ0FnSUQ3Mm9hYkZ3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","cleanliness","professionalism"],"entities":{"technicians":["Ryan","James"],"services":["rewiring"],"problems":["rewiring-of-large-residential-exterior-garage"]},"one_line_summary":"Technicians Ryan and James delivered excellent technical work and customer service on a garage rewiring job, communicating clearly and leaving the area clean.","key_phrases":["EXCELLENT technical & customer service","re-wiring job on a large residential exterior garage","Everything was explained fully","area was cleaned up prior to departing"]},"ChZDSUhNMG9nS0VJQ0FnSUNiM3FIQWNBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Justin"],"services":[],"problems":[]},"one_line_summary":"Irene gives Kasper Electric a glowing 5-star review, praising the entire team's professionalism, expertise, and community contributions during hurricane disasters.","key_phrases":["BEST Electric company in the state of Florida","professionalism and expertise is exceptional","passionate company","assistance and contributions to those in need during hurricane disasters"]},"ChdDSUhNMG9nS0VJQ0FnSURMenBPZzZ3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","technical_knowledge","professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Mike","Ronnie"],"services":["ac-repair"],"problems":["ac-issue","bad-exterior-gfi-outlet"]},"one_line_summary":"After being let down by other electricians, the customer found Kasper Electrical highly responsive and skilled, with technicians Mike and Ronnie both delivering excellent service on two separate visits.","key_phrases":["had someone out the next day","very knowledgeable, professional, and very kind","you have won our trust and loyalty","a great electrician we can go to and confidently use in the future"]},"ChZDSUhNMG9nS0VJQ0FnSURMbUl1bVN3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","courtesy","problem_resolution"],"entities":{"technicians":["Ronnie"],"services":["ac-repair"],"problems":["outlet-issue"]},"one_line_summary":"Technician Ronnie efficiently fixed an outlet issue while being knowledgeable, personable, and communicative, earning a strong recommendation.","key_phrases":["awesome job on fixing our outlet issue","efficient, knowledgable","explained everything he was doing","highly recommend Kasper"]},"ChZDSUhNMG9nS0VJQ0FnSURMNE5tYVh3EAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Ronnie","Ryan"],"services":["ac-repair"],"problems":["electrical-problem"]},"one_line_summary":"Technicians Ronnie and Ryan provided great service resolving the customer's electrical problem.","key_phrases":["great service","electrical problem","Ronnie and Ryan"]},"ChZDSUhNMG9nS0VJQ0FnSUNMbHM2OElBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","communication"],"entities":{"technicians":["Michael"],"services":["kiln-electrical-setup"],"problems":["kiln-electrical-setup"]},"one_line_summary":"Customer Sara was highly satisfied with electrician Michael's knowledge and kindness during a kiln electrical setup at Kasper Electrical.","key_phrases":["extremely knowledgeable","very kind when helping me understand","kiln set up","will absolutely use Kasper again"]},"ChdDSUhNMG9nS0VJQ0FnSUR6M19uVG5RRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","cleanliness","professionalism"],"entities":{"technicians":["Ronnie"],"services":["electrical-work"],"problems":[]},"one_line_summary":"Ronnie delivered exceptional work on the customer's electrical project, communicating throughout and leaving the home spotless.","key_phrases":["went above and beyond","communicate all the work he was doing","left my house cleaner than when he arrived","certainly recommend him and the entire Kasper Electrical Inc. team"]},"ChdDSUhNMG9nS0VJQ0FnSUR6ci11bzh3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","punctuality","professionalism"],"entities":{"technicians":["Ronnie"],"services":["ac-repair"],"problems":["power-outage","flickering-lights","loose-and-rusted-bolts-on-main-breaker"]},"one_line_summary":"Technician Ronnie quickly diagnosed and fixed a week-long power outage and flickering lights caused by loose, rusted bolts on the main breaker.","key_phrases":["solved an electrical problem in minutes","go right to the main problem","main breaker had loose bolts and were rusted","Ronnie saved the day"]},"ChZDSUhNMG9nS0VJQ0FnSUNUcWItc1VnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["scheduling","communication","pricing"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised Kasper Electrical for smooth scheduling, good follow-up, quality work, and reasonable pricing.","key_phrases":["From the scheduling to the follow up","the actual work","the cost is reasonable","They were great"]},"ChdDSUhNMG9nS0VJQ0FnSURELWVfMXVRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","communication","technical_knowledge","punctuality","problem_resolution"],"entities":{"technicians":[],"services":["rewire","panel-upgrade","recessed-lighting","ac-installation"],"problems":["failed-electrical-project-by-previous-contractor","full-home-remodel-requiring-comprehensive-electrical-work"]},"one_line_summary":"Kasper Electric successfully took over and completed a comprehensive home rewire and electrical upgrade project after a previous contractor failed, earning high praise for fair pricing, professionalism, and expertise.","key_phrases":["fair pricing that was in line with the other bids","came in to takeover on the electrical project that the previous contractor failed","knowledge and experience to get the job done right","easy to give a 5-star review"]},"ChZDSUhNMG9nS0VJQ0FnSUM5N3ByR0JBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","courtesy"],"entities":{"technicians":["Ronnie"],"services":["ac-installation"],"problems":["rusted-conduit-pipe-from-fpl-meter-box"]},"one_line_summary":"Ronnie from Kasper Electric received high praise for expertly installing new conduit after the old pipe rusted out, with office staff also commended for coordinating FPL shutdown and permitting.","key_phrases":["EXCELLENT job installing new conduit","old pipe rusted out","coordinating everything with FPL","friendly customer service"]},"ChdDSUhNMG9nS0VJQ0FnSUNkdnVtejFnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Lisa gives Kasper Electrical a glowing 5-star endorsement, praising the excellence of their personnel.","key_phrases":["looking for Excellence","Kasper personnel have it","show it and share it","Kasper is it"]},"ChZDSUhNMG9nS0VJQ0FnSUMxLUk2VFZREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism"],"entities":{"technicians":["Ronnie"],"services":[],"problems":[]},"one_line_summary":"Technician Ronnie was praised as outstanding, knowledgeable, and thorough in resolving all of the customers' issues.","key_phrases":["absolutely outstanding knowledgable","very helpful in every way","Taking care of all our issues","everything highest and best to please us"]},"ChdDSUhNMG9nS0VJQ0FnSURWemYzN2xnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Ronnie"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer Carol highly praises technician Ronnie for his expert outdoor light installation, thorough explanation of settings, and strong technical knowledge.","key_phrases":["outstanding service","installed properly and adjusted perfectly","extensive experience and technical knowledge","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURWcHBqR2ZREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","pricing"],"entities":{"technicians":["Ronnie"],"services":[],"problems":[]},"one_line_summary":"Ronnie from Kasper Electrical arrived on time, communicated well, and saved the customer money.","key_phrases":["was amazing","on time","communicative","saved me money"]},"ChdDSUhNMG9nS0VJQ0FnSUNsNlkzUmx3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","punctuality","courtesy","problem_resolution","communication"],"entities":{"technicians":["John","Ronnie","Ryan"],"services":["electrical-service"],"problems":["electrical-service-reconnection"]},"one_line_summary":"Customer Kim Wall praises Kasper Electrical's team—John, Ronnie, and Ryan—for their professionalism, teamwork, promptness, and outstanding work that even earned a compliment from the inspector.","key_phrases":["treated me like family","amazed at their promptness, professionalism and teamwork","inspector complemented them on their excellent work","highly recommend them to anyone who asks"]},"ChdDSUhNMG9nS0VJQ0FnSURwa1p2V2xBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":["Ronnie"],"services":[],"problems":["electrical-problem"]},"one_line_summary":"Vicki had a great experience with Kasper Electrical, praising technician Ronnie and the friendly staff, and plans to return for future electrical needs.","key_phrases":["wonderful friendly personnel","Ronnie, the technician was awesome","using this company again","electrical problem"]},"ChdDSUhNMG9nS0VJQ0FnSUNwNDUyWXlnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Ryan"],"services":["ac-repair"],"problems":["tripped-breaker-causing-power-outage-in-a-room","unknown-mystery-switch-in-living-room"]},"one_line_summary":"Ryan from Kasper Electrical arrived quickly, fixed a tripped breaker, and resolved a mystery switch issue, earning a strong recommendation from the customer.","key_phrases":["called at 9am, here by 11:30am","threw a breaker","Ryan was professional, knowledgeable","helped figure out the mystery switch"]},"ChdDSUhNMG9nS0VJQ0FnSUNwNExyeHpBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","cleanliness"],"entities":{"technicians":["Jimmy"],"services":["ac-installation","whole-house-surge-protector"],"problems":[]},"one_line_summary":"Customer praises Jimmy for clean, professional work on a car charger installation and whole house surge protector, and highly recommends Kasper Electric.","key_phrases":["Clean and precise work","professional and worked diligently","car charger installation and whole house surge protector","would definitely recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURKdE5HbDRBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Mark"],"services":["electrical-diagnostic","ac-installation"],"problems":["issue-with-light"]},"one_line_summary":"Mark successfully diagnosed a lighting issue and the customer plans to have him return for a new light installation.","key_phrases":["great help diagnose issue with light","will have him back out to install new one","Mark was great"]},"ChdDSUhNMG9nS0VJQ0FnSUR4c2NTYTZRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","pricing","cleanliness","professionalism"],"entities":{"technicians":["Mark"],"services":["ac-installation"],"problems":["tesla-wall-charger-installation-needed"]},"one_line_summary":"Customer praises Mark for a clean, on-budget Tesla wall charger installation and plans to use Kasper Electrical again.","key_phrases":["fantastic job installing my Tesla wall charger","completed as quoted","area left clean afterwards","will definitely be using them again"]},"ChdDSUhNMG9nS0VJQ0FnSURSMXRqUzN3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Ryan"],"services":[],"problems":[]},"one_line_summary":"Customer is very satisfied with Ryan's helpful, thorough, and dedicated service at Kasper Electrical.","key_phrases":["extremely helpful and thorough","hard to find such dedication","focus and work ethics","expertise"]},"ChZDSUhNMG9nS0VJQ0FnSURCZ3N1eFdBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNPX2VDdTBBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["scheduling","responsiveness","problem_resolution","courtesy"],"entities":{"technicians":["Jennifer","Joe"],"services":["ac-repair"],"problems":["bathroom-exhaust-switch-cover-broke-exposing-wires"]},"one_line_summary":"Jennifer expedited scheduling and Joe completed an urgent electrical repair before the customer's grandson arrived, leaving the customer very satisfied.","key_phrases":["Jennifer was amazing getting us scheduled","managed to send Joe so the repair was made","bathroom exhaust switch cover broke exposing wires","Very happy"]},"ChdDSUhNMG9nS0VJQ0FnSURtcVpiRTJBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Jimmy"],"services":[],"problems":[]},"one_line_summary":"Customer Cory Dorman praises technician Jimmy Wagner for doing a great job.","key_phrases":["great job","Jimmy Wagner"]},"ChZDSUhNMG9nS0VJQ0FnSURHMnVEWEd3EAE":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["technical_knowledge","pricing","professionalism","cleanliness","communication","problem_resolution"],"entities":{"technicians":["Joe"],"services":["wiring","ac-installation","ac-repair"],"problems":["wiring-issue","missing-fan-screws","malfunctioning-dimmer-switch"]},"one_line_summary":"Technician Joe impressed the customer with his expertise, professionalism, and problem-solving skills, resolving a wiring issue, installing a fan, and fixing a dimmer switch.","key_phrases":["extremely knowledgeable, fair, professional, efficient and polite","took off his boots when he came in the door without my asking","He had the necessary parts in his truck","Ten out of ten would recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURHOHJUUDdnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Joe"],"services":[],"problems":[]},"one_line_summary":"Customer praised technician Joe for being professional and knowledgeable.","key_phrases":["very professional","knowledgeable","Joe R"]},"ChdDSUhNMG9nS0VJQ0FnSUQ2dTVDMWdnRRAB":{"sentiment":"negative","sentiment_score":-0.92,"aspects_mentioned":["communication","responsiveness","scheduling","problem_resolution"],"entities":{"technicians":[],"services":["ac-installation"],"problems":["whole-home-generator-not-installed-after-7-months","permit-office-states-company-non-responsive-for-2-months","5-000-deposit-paid-with-no-resolution"]},"one_line_summary":"Customer paid a $5,000 deposit for a whole-home generator installation in March 2021 and after 7 months still has no installation date, with the permit office reporting the company has been unresponsive for two months.","key_phrases":["non-responsive since August 2021","7 months and have no idea when my generator will be installed","A simple call or text could have cleared this up","Find another company"]},"ChZDSUhNMG9nS0VJQ0FnSUNxenBqT1ZnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","professionalism","technical_knowledge","communication","scheduling"],"entities":{"technicians":["Jimmy"],"services":["ac-installation","light-fixture-removal"],"problems":["dining-room-chandelier-needed-changing","kitchen-light-fixture-removal","bedroom-fan-replacement","high-ceiling-light-bulb-replacement","laundry-room-fixture-bulb-replacement"]},"one_line_summary":"Customer had an excellent experience with technician Jimmy, who completed multiple lighting and fixture jobs in under three hours while being professional and knowledgeable.","key_phrases":["showed up right on time","friendly, kind, knowledgeable, and professional","made helpful suggestions about bulbs and a dimmer switch","two and a half hours"]},"ChdDSUhNMG9nS0VJQ0FnSUQwd1pDZXVRRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["scheduling","punctuality","courtesy","technical_knowledge","communication","pricing","professionalism","problem_resolution","responsiveness"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["multiple-household-electrical-issues"]},"one_line_summary":"Michael Engelhardt gives Kasper Electrical a glowing review praising their scheduling flexibility, transparent pricing, knowledgeable technician, and consistently courteous service across multiple visits.","key_phrases":["no hidden agendas or surprises","fit us in without a prior reservation","pricing was exactly as quoted","quality work at a fair and honest price"]},"ChZDSUhNMG9nS0VJQ0FnSUNjNzh1VVRnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","scheduling","communication","courtesy"],"entities":{"technicians":["Anne"],"services":[],"problems":[]},"one_line_summary":"The customer has repeatedly used Kasper Electrical due to their outstanding service and reasonable pricing, and specifically praised scheduler Anne for her pleasant manner and excellent customer service skills.","key_phrases":["outstanding service","reasonable pricing","very pleasant","customer service skills are outstanding"]},"ChdDSUhNMG9nS0VJQ0FnSUR5bEpmS25nRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had an extremely positive experience with Kasper Electric, praising their pleasant staff and exceptional work quality.","key_phrases":["complete pleasure to do business with","highlight of my day","pleasant happy people","doing exceptionally good work"]},"ChZDSUhNMG9nS0VJQ0FnSURTbXRtWVpREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","communication","technical_knowledge"],"entities":{"technicians":["Jimmy"],"services":["electrical-service"],"problems":[]},"one_line_summary":"Customer was highly satisfied with electrician Jimmy Wagner, praising his punctuality, professionalism, communication, and technical knowledge.","key_phrases":["knew just what was needed","timely, early, professional","clear, communicative and efficient","Happy with his work"]},"ChZDSUhNMG9nS0VJQ0FnSURTd3FhaVJREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality","problem_resolution","courtesy","communication"],"entities":{"technicians":["Kevin"],"services":[],"problems":["unspecified-electrical-problem-customer-could-not-fix-on-their-own"]},"one_line_summary":"Kevin resolved a simple electrical problem efficiently, on time, and with a pleasant demeanor, leaving the customer highly satisfied.","key_phrases":["efficient, professional and clear","taken care of quickly, pleasantly","at the time expected","truly refreshing to find one that is"]},"ChZDSUhNMG9nS0VJQ0FnSURpdnN1ZUJREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Kevin"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Kevin for efficiently completing multiple projects while being patient, professional, and answering all questions.","key_phrases":["Kevin G. was awesome","did it all efficiently","answered all of my questions","patient and very professional"]},"ChZDSUhNMG9nS0VJQ0FnSUNpZ2VIc1NREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNpbXQyLU1REAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURjN1BiQkZnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Steve"],"services":["ac-installation"],"problems":["outdated-fans-and-fixtures"]},"one_line_summary":"A repeat customer praised technician Steve for his great work and helpful advice during a fan and fixture replacement job.","key_phrases":["used them again","continued replacement of outdated fans and fixtures","as always was great","always appreciate his advice"]},"ChZDSUhNMG9nS0VJQ0FnSUNpek5IcGFnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNpME1MSzBRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNDbTVHcGdBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","professionalism","scheduling"],"entities":{"technicians":["Steve"],"services":["ac-installation"],"problems":["tesla-220-amp-charger-needed-installation"]},"one_line_summary":"Richard had an outstanding experience with electrician Steve, who arrived on time and demonstrated excellent technical skills and customer service while installing a Tesla 220 amp charger.","key_phrases":["one of the best service engagements I've had in a long time","showed up exactly when they said he would","gracious, patient and understanding","Top notch"]},"ChdDSUhNMG9nS0VJQ0FnSUNDcVptdGp3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":["Kevin"],"services":[],"problems":[]},"one_line_summary":"Customer had a highly positive experience with technician Kevin, praising his promptness and professionalism.","key_phrases":["prompt, professional","went above & beyond","definitely be using your services again"]},"ChdDSUhNMG9nS0VJQ0FnSUNDaWZPQnZRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised Kasper Electrical staff for their professionalism and knowledge and would use them again.","key_phrases":["very professional and knowledgable","would definitely use them again"]},"ChZDSUhNMG9nS0VJQ0FnSUNDc2VfZUFREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Steve"],"services":[],"problems":[]},"one_line_summary":"Customer praises Steve for consistent professionalism and quality workmanship.","key_phrases":["Always professional","quality work","Work completed by Steve Perez"]},"ChZDSUhNMG9nS0VJQ0FnSUNDdUpMWFZREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNDc0kybFVBEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Kevin","Bill"],"services":[],"problems":[]},"one_line_summary":"Kevin and Bill provided professional service and did a great job.","key_phrases":["very professional","great job","Kevin and Bill"]},"ChdDSUhNMG9nS0VJQ0FnSUM4cU9YYzJRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","problem_resolution","professionalism"],"entities":{"technicians":["Steve"],"services":["generator-hookup","ac-repair"],"problems":["generator-hookup-installation","outlet-issue"]},"one_line_summary":"Steve Perez provided excellent service installing a generator hookup, thoroughly explained the process, and returned the next day to resolve an additional outlet issue.","key_phrases":["wonderful job installing the hookup for our generator","thoroughly explained the process for connecting/disconnecting","came back the next day to tackle an issue","highly recommend Kasper Electric"]},"ChZDSUhNMG9nS0VJQ0FnSURjdWEzWUtnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge","communication","problem_resolution","pricing"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["thermostat"]},"one_line_summary":"A Kasper technician proactively advised the customer to use an A/C company instead, saving him unnecessary costs and earning high praise for professionalism.","key_phrases":["talked me out of using Kasper","amazing display of professionalism and customer service","saved me his cost and directed me to the right people","I'll be telling this story to all my friends"]},"ChZDSUhNMG9nS0VJQ0FnSURjNktHU0RnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","professionalism","punctuality","responsiveness","technical_knowledge","communication","courtesy"],"entities":{"technicians":["Michele","Kevin"],"services":["ac-repair"],"problems":["electrical-issue-requiring-critical-thinking-and-improvisation"]},"one_line_summary":"First-time customer was highly satisfied with Kevin's punctual, professional, and skilled service and Michele's accurate phone estimate.","key_phrases":["estimate turned out to be accurate and exact","no unreasonable add ons","right on time","critical thinking and improvisation"]},"ChdDSUhNMG9nS0VJQ0FnSUNjaTRDenJ3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","courtesy","pricing","problem_resolution"],"entities":{"technicians":["Steven"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Technician Steven delivered professional, thorough, and satisfactory lighting installation work at a reasonable price.","key_phrases":["professional, polite, pleasant and extremely thorough","quality of the work is excellent","pricing was very reasonable","definitely hire Kasper Electrical"]},"ChdDSUhNMG9nS0VJQ0FnSUNjdzlqOHR3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Jimmy"],"services":["electrical-work"],"problems":["building-presented-some-issues"]},"one_line_summary":"Jimmy resolved a challenging office electrical job despite building complications, leaving the customer very satisfied.","key_phrases":["Jimmy was great","building presented some issues","stuck with it and found a great solution","Very happy to hire Kasper Electric"]},"ChdDSUhNMG9nS0VJQ0FnSUNjcmUzV2hnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":["electrical-wiring","electrical-upgrade"],"problems":["outdated-electrical-wiring-in-1956-built-home"]},"one_line_summary":"Ingrid highly recommends Kasper Electrical for fully upgrading the wiring in her 1956 bungalow, praising their professionalism and customer service.","key_phrases":["nothing but professional","take great pride in their work","wonderful customer service","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNzXzVLUW9nRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism","courtesy"],"entities":{"technicians":["Kevin"],"services":[],"problems":[]},"one_line_summary":"Customer Nancy Werner praises technician Kevin for his knowledge, professionalism, and helpfulness, and recommends the business for its reliability.","key_phrases":["wonderful technician","knowledgeable, professional and very helpful","recommend this business","looking for reliability"]},"ChdDSUhNMG9nS0VJQ0FnSUNzMjlxNnNnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","responsiveness","technical_knowledge"],"entities":{"technicians":["Bill"],"services":["electrical-service"],"problems":["unspecified-electrical-situation"]},"one_line_summary":"Dana highly recommends Kasper Electrical after two positive experiences with technician Bill, praising his honesty, responsiveness, and work ethic.","key_phrases":["could not have been more satisfied","honest, and guided me through a situation","Bill did not let me down","highly recommend this company"]},"ChdDSUhNMG9nS0VJQ0FnSUNzZ2JteDh3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["responsiveness","punctuality","technical_knowledge","communication","pricing","courtesy"],"entities":{"technicians":["Jimmy"],"services":["ac-repair"],"problems":["unspecified-electrical-problem"]},"one_line_summary":"Customer was impressed by same-day service within an hour, a friendly and efficient technician named Jimmy, clear communication, and fair pricing.","key_phrases":["same day within 1 hour","quickly diagnosed the problem","finished the job in less than 30 minutes","great communication"]},"ChdDSUhNMG9nS0VJQ0FnSUNzM3M3azF3RRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","courtesy","technical_knowledge","problem_resolution"],"entities":{"technicians":["Steve"],"services":["ac-installation"],"problems":["difficult-fixture-installation"]},"one_line_summary":"Technician Steve impressed the customer with his professionalism, courtesy, and innovative approach to a challenging fixture installation.","key_phrases":["professional and courteous","difficult fixture","innovative in his approach","look forward to his return"]},"ChZDSUhNMG9nS0VJQ0FnSUNzcE1POEZnEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","problem_resolution","technical_knowledge"],"entities":{"technicians":["Steve"],"services":["electrical"],"problems":[]},"one_line_summary":"Long-time customer of 4+ years praises Kasper Electric for consistent punctuality, professionalism, and quality work, specifically highlighting technician Steve Perez.","key_phrases":["always on time and very professional","done right the first time","Steve Perez is amazing","highly recommend this company"]},"ChdDSUhNMG9nS0VJQ0FnSUNzLUlMT3R3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","problem_resolution","professionalism"],"entities":{"technicians":["Steve"],"services":["ac-repair"],"problems":["electrical-issue"]},"one_line_summary":"Technician Steve Perez efficiently repaired an electrical issue and clearly explained the repair process, earning a strong recommendation.","key_phrases":["great job repairing an electrical issue","fast, efficient","detailed explanation of what he was going to do","Totally recommended"]},"ChZDSUhNMG9nS0VJQ0FnSURNbjVxMFdnEAE":{"sentiment":"positive","sentiment_score":0.6,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer has been using Kasper Electrical for 5 years, implying long-term satisfaction.","key_phrases":["5 years"]},"ChZDSUhNMG9nS0VJQ0FnSURNajR6Y1dBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Jimmy"],"services":[],"problems":[]},"one_line_summary":"Jimmy impressed the customer with his thoroughness and technical knowledge, earning a strong recommendation for Kasper Electrical.","key_phrases":["Jimmy was terrific","knew his business","thorough and professional","will definitely use Kasper Electrical again"]},"ChdDSUhNMG9nS0VJQ0FnSUNNbnI2endRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","technical_knowledge","punctuality","professionalism"],"entities":{"technicians":["Bill","Jimmy"],"services":["electrical-service"],"problems":[]},"one_line_summary":"Customer gave five stars on two separate visits, praising technicians Jimmy and Bill for politeness, knowledge, punctuality, and efficiency at Kasper Electrical in Tequesta, FL.","key_phrases":["polite, friendly, knowledgeable and efficient","showed up when they said they would","Five Stars again","very happy with my new electrician"]},"ChdDSUhNMG9nS0VJQ0FnSURNbDhEYjFnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Steve"],"services":["ac-installation","electrical-wiring"],"problems":["critical-wiring-issue"]},"one_line_summary":"Customer praises technician Steve Perez for identifying a dangerous wiring issue and professionally installing a Tesla charging station.","key_phrases":["extraordinary","critical wiring issue that literally could have caused major damage","total pro","They get the job done"]},"ChdDSUhNMG9nS0VJQ0FnSURNNDczTmd3RRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer left a five-star rating with no additional written feedback.","key_phrases":["Five stars"]},"ChdDSUhNMG9nS0VJQ0FnSURNaGJfY3lBRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Kasper Electrical as a solid company with excellent leadership and field staff.","key_phrases":["very solid company","great people at the helm","in the field"]},"ChdDSUhNMG9nS0VJQ0FnSURNdnR5US1BRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution","professionalism","communication","courtesy"],"entities":{"technicians":["Steve","Mike","Michele"],"services":["ac-repair","rewiring"],"problems":["circuit-breaker-kept-popping","old-wiring","burn-marks-on-wire","compromised-outlet-run"]},"one_line_summary":"Technicians Steve and Mike thoroughly diagnosed and rewired a faulty kitchen circuit, uncovering dangerous burn-marked wiring and preventing a potential fire.","key_phrases":["circuit breaker that kept popping","track the root cause to some old wiring","wire actually displaying some burn marks","prevented what could have been a serious fire issue"]},"ChZDSUhNMG9nS0VJQ0FnSURNaExYWVpnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["problem_resolution","technical_knowledge","communication","professionalism"],"entities":{"technicians":["Steve"],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Kasper Electrical and technician Steve Perez for his problem-solving skills, quality work, and great communication.","key_phrases":["follows up if there are issues and makes it right","awesome technician","problem solves difficult situations","great communication"]},"ChdDSUhNMG9nS0VJQ0FnSUNNdjVfbzBRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNNLTlfYllBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","communication","cleanliness","courtesy","technical_knowledge"],"entities":{"technicians":["Steve"],"services":["electrical-project"],"problems":[]},"one_line_summary":"Steve Perez completed a complex electrical project professionally, communicating clearly, accommodating changes, and cleaning up afterward.","key_phrases":["complicated electrical project","went the extra mile to accommodate changes","cleaned up when he finished","highly recommend him"]},"ChdDSUhNMG9nS0VJQ0FnSUNNbGZqTXhBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","communication","professionalism"],"entities":{"technicians":["Dan"],"services":["ac-repair","lighting-fixtures"],"problems":["ceiling-fan-stopped-working","concerns-about-lighting-fixtures"]},"one_line_summary":"Technician Dan successfully diagnosed and fixed a broken ceiling fan and provided helpful advice on lighting fixtures.","key_phrases":["did some troubleshooting and fixed it","Dan gave great advice","Kasper comes through once again","ceiling fan stopped working"]},"ChZDSUhNMG9nS0VJQ0FnSUQwNDdHbFNBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["communication","professionalism","problem_resolution","courtesy","scheduling"],"entities":{"technicians":["Michael","Bill","Kevin"],"services":[],"problems":[]},"one_line_summary":"First-time customers had an entirely positive experience with Kasper Electrical, praising the friendliness and professionalism of staff members Michael, Bill, and Kevin.","key_phrases":["totally positive experience in every way","very nice and well spoken","competent and professional in solving our problems","highly recommend them"]},"ChdDSUhNMG9nS0VJQ0FnSUQwLWR5anBnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication","problem_resolution"],"entities":{"technicians":["Kevin","Michael"],"services":["ac-installation"],"problems":["lighting-needs-not-being-met"]},"one_line_summary":"Kevin and Michael provided professional service and helpful suggestions that resolved the customer's lighting issues.","key_phrases":["Kevin and Michael were professional","offered suggestions to best accommodate my lighting needs","everything works as it should","would not hesitate to recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUQwOXBfTkRBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","courtesy","technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Steve"],"services":[],"problems":[]},"one_line_summary":"Customer praises Kasper Electric for reasonable pricing, technician Steve's friendliness and expertise, and his quick diagnosis and repair of their issues.","key_phrases":["good quality service at reasonable prices","quickly diagnosed and fixed our issues","knowledgeable and professional","will call them again"]},"ChZDSUhNMG9nS0VJQ0FnSUQwLXUtWVpnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism","problem_resolution","responsiveness"],"entities":{"technicians":["Jimmy"],"services":["emergency-service"],"problems":["unspecified-electrical-emergency"]},"one_line_summary":"Technician Jimmy responded quickly to an emergency call, resolved the problem immediately, and was praised for his politeness and professionalism.","key_phrases":["emergency situation","found the problem right away and fixed it","arrived very soon after the call","highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUQweW82YUlREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Marcus","Marcia"],"services":["ac-installation"],"problems":["old-fixture-requiring-replacement"]},"one_line_summary":"Technician Marcus skillfully handled a tricky old fixture replacement, leaving the customer ready to recommend Kasper Electrical for future projects.","key_phrases":["had to finagle an old fixture","wasn't a problem as he was prepared","would recommend Kasper","next electrical project"]},"ChZDSUhNMG9nS0VJQ0FnSUQwdUx5SkNBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["courtesy","communication","professionalism","problem_resolution"],"entities":{"technicians":["Mike","Marcus"],"services":[],"problems":[]},"one_line_summary":"Customer praises both the helpful phone representative Mike and technician Marcus for their outstanding attitude and thorough work resolving multiple issues.","key_phrases":["wonderful and so helpful","prepared to help in any way he could","little issues and big issues alike","would not consider calling anyone else ever"]},"ChZDSUhNMG9nS0VJQ0FnSUMwLWZtRERREAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","courtesy","technical_knowledge","professionalism","communication"],"entities":{"technicians":["Michelle","Shawn"],"services":[],"problems":[]},"one_line_summary":"Laurence had an outstanding experience with Kasper Electrical, praising Michelle's professionalism and friendliness and technician Shawn's timeliness and competence.","key_phrases":["highest grades for public relations and efficiency","incredibly timely, friendly, by-the-book and COMPETENT","great company and a model for other businesses","genuine friendliness"]},"ChZDSUhNMG9nS0VJQ0FnSUMwNGRPbURnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Jimmy","Jason","Marcus"],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Kasper Electrical after receiving superior service from three technicians over the past year.","key_phrases":["superior service","over the past year","highly recommend this company"]},"ChZDSUhNMG9nS0VJQ0FnSUMwb3VTcWFREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["scheduling","professionalism","technical_knowledge"],"entities":{"technicians":["Michael","Steve"],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience with easy appointment scheduling by Michael and professional service from technician Steve Pérez.","key_phrases":["great experience","setting appointment and follow up","professional and experienced service","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUMweUpUUHNBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","courtesy","cleanliness","technical_knowledge"],"entities":{"technicians":["Kevin","Shawn"],"services":["ac-repair","ac-installation"],"problems":["ac-disconnect-replacement-needed","outdoor-outlet-installation-needed"]},"one_line_summary":"Kevin and Shawn delivered excellent, courteous, and tidy work installing an AC disconnect and outdoor outlet, despite arriving late.","key_phrases":["went above and beyond","installing a new AC disconnect and outdoor outlet","Courteous and professional as well as friendly and tidy","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURVMWNmRHNnRRAB":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["malfunctioning-electrical-socket"]},"one_line_summary":"Nelson had a malfunctioning kitchen electrical socket that Kasper Electrical was committed to fixing.","key_phrases":["malfunctioning electrical socket","very committed to fixing the problem","kitchen socket repair"]},"ChZDSUhNMG9nS0VJQ0FnSURVbFlpb1NREAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer was very satisfied with the service provided by Kasper Electrical.","key_phrases":["very happy with the service"]},"ChdDSUhNMG9nS0VJQ0FnSURVenR1bHpnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["cleanliness","pricing","professionalism","technical_knowledge"],"entities":{"technicians":["Steve"],"services":["ac-installation","led-lighting"],"problems":["kitchen-light-installation-needed","receptacle-replacement-needed","garage-tube-light-replacement-needed"]},"one_line_summary":"Technician Steve impressed the customer with his professionalism, cleanliness, speed, and fair pricing during a multi-task electrical job.","key_phrases":["blue bootie covers on freshly mopped floor","In no time at all, he completed the job","charged us a fair amount","will ask for Steve next time"]},"ChZDSUhNMG9nS0VJQ0FnSURVeXFIcVRREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","pricing","technical_knowledge","professionalism"],"entities":{"technicians":["Kevin"],"services":[],"problems":[]},"one_line_summary":"Customer praised Kevin Gilfillan and Kasper Electrical for being punctual, efficient, fairly priced, and knowledgeable.","key_phrases":["on time","quick, efficient","fair price","solid experience and guidance"]},"ChZDSUhNMG9nS0VJQ0FnSURVdEpDX0tREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","technical_knowledge","punctuality"],"entities":{"technicians":["Jimmy"],"services":["ac-installation","electrical-troubleshooting"],"problems":["humming-fan","needed-new-outlet"]},"one_line_summary":"Jimmy quickly and professionally installed a new outlet and resolved a humming fan issue, leaving the customer highly satisfied.","key_phrases":["friendly and knowledgeable","completed the work fast","Will definitely consider using them again","add a new outlet and troubleshoot a fan"]},"ChdDSUhNMG9nS0VJQ0FnSURVMk1tSnFRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Kevin"],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Kasper Electrical, praising technician Kevin for his professionalism.","key_phrases":["extremely professional","highly recommend this company"]},"ChdDSUhNMG9nS0VJQ0FnSUNVa29uajlBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","pricing","technical_knowledge"],"entities":{"technicians":["Jimmy","Steve"],"services":[],"problems":[]},"one_line_summary":"Customer highly praises Kasper Electrical for professionalism, affordability, and effective service across multiple visits.","key_phrases":["top notch service","job done right","fast, affordable and effective","professionalism of this company"]},"ChZDSUhNMG9nS0VJQ0FnSUNVa3JhS0h3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Luke had a highly positive experience with Kasper Electrical, praising their professionalism, honesty, and prompt service, and would recommend them to others.","key_phrases":["Very professional","Honest","Prompt service","go to for any future work"]},"ChdDSUhNMG9nS0VJQ0FnSUNVeUxQTzVBRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","cleanliness","problem_resolution"],"entities":{"technicians":["Kevin"],"services":[],"problems":[]},"one_line_summary":"Christine highly praises Kasper Electrical for their knowledge, thoroughness, cleanliness, and attention to detail, especially highlighting technician Kevin.","key_phrases":["incredibly knowledgeable and helpful","go above and beyond","clean up as they go","focus on all the little details that other companies have missed"]},"ChZDSUhNMG9nS0VJQ0FnSURrbTQ2V0tnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["responsiveness","problem_resolution","pricing"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Kasper Electric for their fast response, quick problem resolution, and reasonable pricing, and plans to use them again.","key_phrases":["came immediately","fixed our problem quickly","very reasonably priced","using this company again"]},"ChdDSUhNMG9nS0VJQ0FnSURrN2EzWDVRRRAB":{"sentiment":"neutral","sentiment_score":0.1,"aspects_mentioned":["punctuality","communication","responsiveness","professionalism","scheduling"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["electrical-issue","no-show-for-scheduled-estimate-appointment"]},"one_line_summary":"Customer had a negative experience with a no-show appointment and lack of communication, but the company later resolved the issue and apologized after the review was posted.","key_phrases":["took time off work to wait","worker got stuck at another job","did not reschedule or apologize","made every effort to correct this issue immediately"]},"ChdDSUhNMG9nS0VJQ0FnSURrb2FTZmtBRRAB":{"sentiment":"negative","sentiment_score":-0.82,"aspects_mentioned":["communication","problem_resolution","responsiveness"],"entities":{"technicians":[],"services":[],"problems":["unfinished-job"]},"one_line_summary":"Kasper Electrical left a job unfinished and failed to respond to three separate requests for information, prompting the customer to hire another company.","key_phrases":["Did not finish job","no response","3 separate occasions","finished it in one day"]},"ChZDSUhNMG9nS0VJQ0FnSUNZd2JfelR3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","pricing","problem_resolution"],"entities":{"technicians":["Steve"],"services":["ac-repair"],"problems":["unspecified-electrical-issue-requiring-diagnosis-and-repair"]},"one_line_summary":"Technician Steve arrived on time, quickly diagnosed and fixed an issue the customer couldn't solve themselves, at a fair price with no surprises.","key_phrases":["showed up on time","diagnosed and fixed in less than twenty minutes","no surprises","would strongly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNZeXAteU1BEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","pricing","professionalism","scheduling"],"entities":{"technicians":["Steve"],"services":["ac-installation"],"problems":["tesla-charger-installation-needed"]},"one_line_summary":"Sheila had a highly positive experience with Kasper Electrical, praising technician Steve for punctuality, professionalism, and clear communication during a Tesla charger installation.","key_phrases":["showed up right on time","throughly explained my choices","gave me two options and prices","very hard to find reliable professionals in South Florida"]},"ChZDSUhNMG9nS0VJQ0FnSUNZaEt6WlBBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Steve"],"services":["ac-installation"],"problems":["lights-and-ballast-needed-replacement"]},"one_line_summary":"Technician Steve Perez performed a lighting and ballast replacement at the GSA Miramar Facility in a highly organized, professional, and honest manner.","key_phrases":["very organize, proficient and professional","honest and made a positive impact","recommend Kasper Electric to you and your family"]},"ChdDSUhNMG9nS0VJQ0FnSURvdjdYbjhnRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism","technical_knowledge"],"entities":{"technicians":["Steve"],"services":[],"problems":[]},"one_line_summary":"Customer Pepe Pena praised technician Steve for being professional, friendly, and providing great service.","key_phrases":["Very friendly","Steve was professional and very nice","Great service"]},"ChZDSUhNMG9nS0VJQ0FnSURvdTV5Qkh3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","communication","courtesy","cleanliness","scheduling","professionalism"],"entities":{"technicians":["Jimmy","Michelle"],"services":["ac-installation","plumbing","ac-repair"],"problems":["water-leak","permit-closure","various-electrical-issues"]},"one_line_summary":"Sandra had an excellent experience with Kasper Electrical, praising Jimmy for resolving multiple issues and explaining everything politely, and Michelle in the office for outstanding support.","key_phrases":["resolved quite a few problems","explaining everything to me","being so polite and neat","Michelle in the office is incredible"]},"ChZDSUhNMG9nS0VJQ0FnSURvaTVEV05nEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Jimmy"],"services":["ac-repair","ac-installation"],"problems":["minor-electrical-repairs-needed","ring-doorbell-installation"]},"one_line_summary":"Robert had a positive experience with technician Jimmy, who performed minor repairs and installed a Ring doorbell system competently and professionally.","key_phrases":["very knowledgeable, friendly and efficient","couldn't be more pleased","continue to refer them to friends and family","minor repairs and install a Ring doorbell system"]},"ChZDSUhNMG9nS0VJQ0FnSURveFA3dWV3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","communication","professionalism","problem_resolution"],"entities":{"technicians":["Steve"],"services":["ac-repair","ac-installation"],"problems":["electric-connections-issues"]},"one_line_summary":"Customer highly praises Steve Perez of Kasper Electric for his thorough, competent, and communicative handling of residential electrical repairs and upgrades.","key_phrases":["thorough and highly competent electrician","explained what the problems were","Bilingual and personable","minor to complex residential electrical repairs"]},"ChdDSUhNMG9nS0VJQ0FnSURvb0p5WjhRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","punctuality","professionalism"],"entities":{"technicians":["Steve"],"services":["electrical-service"],"problems":[]},"one_line_summary":"Customer highly recommends Steve Perez for being courteous, punctual, and professional during an electrical service call.","key_phrases":["very courteous","on time","professional","Highly recommend Steve"]},"ChdDSUhNMG9nS0VJQ0FnSUNvaTczUjRRRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNvemNUNDF3RRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gives a glowing 5-star recommendation praising Kasper Electrical's customer service.","key_phrases":["Amazing customer service","100% recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNvMWJqWkpREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","technical_knowledge"],"entities":{"technicians":["Jimmy"],"services":[],"problems":[]},"one_line_summary":"Kirk had a positive experience with Kasper Electric, praising Jimmy for arriving on time and completing projects professionally and skillfully.","key_phrases":["numerous positive reviews were deserved","came to the house when scheduled","professionally and skillfully","wouldn't hesitate to use them again"]},"ChZDSUhNMG9nS0VJQ0FnSUNveVpEb05BEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["punctuality","courtesy","pricing"],"entities":{"technicians":[],"services":["electrical-service"],"problems":[]},"one_line_summary":"Stuart had a positive experience with a fast, courteous, and reasonably priced electrician from Kasper Electrical.","key_phrases":["fast, courteous and reasonably priced","Will use again","Thanks guys"]},"ChZDSUhNMG9nS0VJQ0FnSUNvNW9TbEVREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","communication","pricing","cleanliness","scheduling"],"entities":{"technicians":["Marcus","Brian"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises technician Marcus for punctuality, clear communication, efficiency, and cleanliness, and commends Brian for scheduling an ac repair on short notice.","key_phrases":["arrived on time","Explained what he was finding and fixing","Left the work area neat & clean","scheduled the repair on short notice"]},"ChZDSUhNMG9nS0VJQ0FnSUNvMHFTMGZnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness"],"entities":{"technicians":["Steve"],"services":[],"problems":[]},"one_line_summary":"Customer needed urgent electrical service and Steve Perez delivered quickly.","key_phrases":["needed something in a hurry","came thru"]},"ChZDSUhNMG9nS0VJQ0FnSUNvNHNld1RBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication","scheduling","responsiveness"],"entities":{"technicians":["Jimmy"],"services":[],"problems":[]},"one_line_summary":"Customer Cindy Morrisey, relayed through her daughter Megan, highly praises technician Jimmy Wagner for his professionalism, clear communication, and quick scheduling at Kasper Electrical.","key_phrases":["highly recommend Kasper Electric","received an appointment quickly","very professional","honest company that you can trust"]},"ChdDSUhNMG9nS0VJQ0FnSUNvd3JQRWtnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","communication","courtesy"],"entities":{"technicians":["Jimmy","John","Michelle"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer was highly impressed by the technician's attentiveness and patience with lighting placement, as well as the excellent call-handling by office staff.","key_phrases":["very attentive","helped me make smart choices on lighting placement","very patient and did the job correctly","quality electrical work"]},"ChZDSUhNMG9nS0VJQ0FnSUNvLU9pNEd3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","cleanliness","professionalism","communication","scheduling"],"entities":{"technicians":["Steve"],"services":[],"problems":[]},"one_line_summary":"Customer Peggy Goldman was highly impressed by technician Steve's punctuality, knowledge, and cleanup, praising the entire service experience from initial call to job completion.","key_phrases":["arrived right on time","very knowledgeable","cleaned up before he left","peace of mind knowing you are dealing with a company that really cares"]},"ChdDSUhNMG9nS0VJQ0FnSUNva0luTHdnRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Steve"],"services":[],"problems":[]},"one_line_summary":"Robert highly recommends Kasper Electric, praising technician Steve Perez for his professionalism, knowledge, and going above and beyond.","key_phrases":["highly recommend to everyone I know","went above and beyond in service","outstanding service","very professional, knowledgeable, hard working"]},"ChdDSUhNMG9nS0VJQ0FnSURJbTlXNWhRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","courtesy","communication"],"entities":{"technicians":["Steve"],"services":[],"problems":["unforeseen-obstacles"]},"one_line_summary":"Customer Peggy Hall highly praises technician Steve for his skill, positive attitude, and friendliness in overcoming unexpected challenges on the job.","key_phrases":["Steve P is AWESOME","unforeseen obstacles","tackled every one successfully","Very friendly and knowledgeable"]},"ChZDSUhNMG9nS0VJQ0FnSURJdmFIbGVBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["punctuality","professionalism","courtesy","cleanliness"],"entities":{"technicians":["Steve"],"services":["ac-installation"],"problems":[]},"one_line_summary":"Kasper Electrical installed 8 LED ceiling fixtures in the master bath, with technician Steve Perez praised for punctuality, professionalism, courtesy, and cleanliness.","key_phrases":["arrived on time","professional, courteous and NEAT","nice experience","8 LED ceiling fixtures"]},"ChZDSUhNMG9nS0VJQ0FnSURJalpmelJBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","problem_resolution"],"entities":{"technicians":["Jimmy"],"services":["ac-repair"],"problems":["breaker-issue"]},"one_line_summary":"Technician Jimmy Wagner arrived on time, quickly diagnosed and fixed a breaker issue, continuing a long positive track record with Kasper Electrical.","key_phrases":["showed up timely","extremely professional","diagnosed and corrected the problem within minutes","always had a great experience"]},"ChZDSUhNMG9nS0VJQ0FnSURJb2RLLWZBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURJdnZuRTF3RRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","communication","problem_resolution","cleanliness","professionalism"],"entities":{"technicians":["Jimmy"],"services":["ac-installation"],"problems":["complex-wiring-situation-for-outdoor-carriage-light-installation"]},"one_line_summary":"Technician Jimmy Wagner expertly handled a complex outdoor carriage light installation, offered multiple solution options, and left the work area spotless.","key_phrases":["came up with several options","excellent job installing the lights","like he was never here","never been disappointed"]},"ChdDSUhNMG9nS0VJQ0FnSUNJcjZtd2tBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism"],"entities":{"technicians":["Joe"],"services":["ac-installation"],"problems":["lighting-needs"]},"one_line_summary":"Joe Redinger and his crew arrived on time and delivered outstanding work on all lighting needs.","key_phrases":["arrived on time","outstanding job","all our lighting needs","Joe Redinger and his crew"]},"ChZDSUhNMG9nS0VJQ0FnSUNJajRuVlB3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","pricing","technical_knowledge","courtesy"],"entities":{"technicians":["Steve"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Steve Perez for being honest, professional, and cost-conscious in resolving her issue.","key_phrases":["Quick, professional and friendly","best way to fix my issue, not the most expensive","one reliable and honest company","without a shadow of a doubt"]},"ChZDSUhNMG9nS0VJQ0FnSUNJcC02M053EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","responsiveness","scheduling","communication"],"entities":{"technicians":["Steve"],"services":[],"problems":[]},"one_line_summary":"Technician Steve Perez was praised for efficiency and knowledge, and the company was commended for responsiveness and proactive communication about delays.","key_phrases":["efficient, knowledgeable","6 stars if they were available","very responsive","call you if the technician will be delayed"]},"ChdDSUhNMG9nS0VJQ0FnSUNJcDQ3d3FRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","problem_resolution","punctuality"],"entities":{"technicians":["Zach","Dominic"],"services":["marine-electrical"],"problems":["vessel-needed-to-get-underway-on-a-tight-time-frame"]},"one_line_summary":"Technicians Zach and Dominic from the marine division delivered exceptional work under tight time constraints to get the customer's vessel operational.","key_phrases":["went above and beyond","tight time frame","best in the business","marine division"]},"ChZDSUhNMG9nS0VJQ0FnSUNJLS1fcEx3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","punctuality","cleanliness"],"entities":{"technicians":["Jimmy","Kyle"],"services":[],"problems":[]},"one_line_summary":"Customer praises Jimmy and Kyle for professional, timely, and clean electrical work and would hire them again.","key_phrases":["Excellent work","professional and completed on time","Cleaned up when finished","Would have you come back"]},"ChdDSUhNMG9nS0VJQ0FnSUNJbS1XZGp3RRAB":{"sentiment":"positive","sentiment_score":0.65,"aspects_mentioned":["problem_resolution","professionalism","communication"],"entities":{"technicians":["Clary"],"services":[],"problems":["billing-issue-due-to-misunderstanding-about-work-order-policy"]},"one_line_summary":"A billing misunderstanding was resolved professionally by customer service rep Ms. Clary, leaving the customer satisfied and willing to use the business again.","key_phrases":["billing issue due to a misunderstanding","worked with us to resolve it to our satisfaction","very professional and respectful","they will be back to do more work"]},"ChdDSUhNMG9nS0VJQ0FnSUNJdFpld3JnRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["technical_knowledge","professionalism"],"entities":{"technicians":["Joe"],"services":["ac-installation"],"problems":["chandelier-replacement"]},"one_line_summary":"Technician Joe did excellent work replacing a chandelier, assembling it correctly and verifying all bulbs functioned.","key_phrases":["excellent work","hanging it at the correct height","testing to be sure all 6 bulbs worked properly","would recommend him"]},"ChZDSUhNMG9nS0VJQ0FnSUNJdGZIVWFREAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","responsiveness","scheduling","communication","courtesy","technical_knowledge"],"entities":{"technicians":["Michelle","Steve"],"services":["ac-installation"],"problems":["needed-to-install-a-nema-14-50-outlet-to-charge-an-electric-car"]},"one_line_summary":"Customer had a NEMA 14-50 outlet installed for EV charging and was highly satisfied with the professionalism of office staff Michelle and technician Steve Perez.","key_phrases":["very professional and responsive","got me a quote over the phone","scheduled within a couple days","super friendly and efficient"]},"ChdDSUhNMG9nS0VJQ0FnSUNJbm95NXNBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","courtesy","professionalism"],"entities":{"technicians":["Joe"],"services":["electrical-service"],"problems":["need-of-an-electrician"]},"one_line_summary":"Customer Lindsay Hair praises Kasper Electrical for their quick availability and technician Joe Redinger's friendly, efficient, and capable service.","key_phrases":["day or two notice","friendly and efficient","no task too little or too big","recommend their services"]},"ChZDSUhNMG9nS0VJQ0FnSUNJaXNIOFNnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","courtesy","communication"],"entities":{"technicians":["Bill"],"services":["emergency-service"],"problems":["hurricane-damage-restoration"]},"one_line_summary":"Customer in hurricane-affected Panama City praises the rapid response, professionalism, and courteous service provided by technician Bill and the customer service team.","key_phrases":["able to get to me today","professional, polite, and courteous","above reproach","help get peoples lives back to normal"]},"ChdDSUhNMG9nS0VJQ0FnSUR3akpHaS1RRRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge","courtesy","pricing","scheduling","communication","problem_resolution"],"entities":{"technicians":["Frank","Peggy","Steve"],"services":["lighting-upgrade","electrical-service"],"problems":["sanctuary-lighting-problems","outdated-lighting-system-not-up-to-current-codes"]},"one_line_summary":"Edward Murphy praises Kasper Electric for outstanding professionalism, technical skill, and pricing integrity during a sanctuary lighting upgrade at Oceanview United Methodist Church.","key_phrases":["professionalism from Peggy the scheduler to Steve in the office was spectacular","We stand by our bids so the initial cost remains the same","final product was perfect in all aspects, exceeding our expectations","nothing less than outstanding"]},"ChZDSUhNMG9nS0VJQ0FnSUN3XzlfTE13EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","cleanliness","courtesy"],"entities":{"technicians":["Frank"],"services":["electrical-service"],"problems":[]},"one_line_summary":"Customer praises electrician Frank for his professionalism, neatness, and willingness to share his knowledge during a visit to the Social Security Administration in West Palm Beach.","key_phrases":["professional, meticulous, nice and so neat","very knowledgeable and did not mind sharing his knowledge","The world need more techs like Frank"]},"ChZDSUhNMG9nS0VJQ0FnSUN3d19YRFpREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","technical_knowledge","cleanliness","courtesy","professionalism"],"entities":{"technicians":["Bill"],"services":["ac-installation"],"problems":["needed-two-new-bathroom-vanity-lights-installed","needed-new-outlets-put-in-multiple-rooms"]},"one_line_summary":"Electrician Bill completed bathroom vanity light and multi-room outlet installations quickly, on time, and cleanly, earning a strong recommendation.","key_phrases":["did all the work quick","taught us a lot in the process","friendly, on time, and did clean work","personally ask for Bill"]},"ChZDSUhNMG9nS0VJQ0FnSURnaVkzM0F3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURRNGItRUhBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","technical_knowledge","problem_resolution","cleanliness","professionalism"],"entities":{"technicians":["Bill","Joey"],"services":["electrical-service-upgrade","ac-installation"],"problems":["100-amp-electrical-service-upgrade-needed","compromised-aluminum-cables-from-original-construction"]},"one_line_summary":"Bill and Joey from Kasper Electrical efficiently upgraded the customer's electrical service panel, replacing compromised aluminum cables and installing a new Square-D panel on time and with a thorough cleanup.","key_phrases":["showed up on time","it all went swimmingly smooth","did a thorough clean up","top shelf in my book"]},"ChdDSUhNMG9nS0VJQ0FnSUNRbHN2UG1nRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["problem_resolution","professionalism"],"entities":{"technicians":["Joey","Bill"],"services":[],"problems":[]},"one_line_summary":"Customer praises Kasper Electrical for outstanding work, highlighting that technicians Joey and Bill resolved issues quickly and efficiently.","key_phrases":["outstanding job","solved my issues fast","minimal problems"]},"ChdDSUhNMG9nS0VJQ0FnSUNnd2R2dzhRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality"],"entities":{"technicians":["Joe"],"services":[],"problems":[]},"one_line_summary":"Lisa highly praises technician Joe for his professionalism and efficient, no-nonsense work ethic, recommending both him and the company.","key_phrases":["most professional service given","doesn't work slow or waste time","gets right on the ball","recommend not only this company but Joe"]},"ChZDSUhNMG9nS0VJQ0FnSUNneThDUFpnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["courtesy","punctuality","pricing"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Kasper Electrical, praising their courtesy, efficiency, punctuality, and pricing.","key_phrases":["Will recommend this company highly","Courteous, efficient, on time","well priced"]},"ChdDSUhNMG9nS0VJQ0FnSUNBbnNiczBBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Joey"],"services":[],"problems":[]},"one_line_summary":"Customer praises electrician Joey and the overall company experience, stating they will use the business again.","key_phrases":["beyond superb","pleasure to deal with","will definitely be using it again"]},"ChZDSUhNMG9nS0VJQ0FnSURnX0kzT2FBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","cleanliness","problem_resolution","professionalism"],"entities":{"technicians":["Bill","Joey"],"services":["ac-repair"],"problems":["long-list-of-electrical-issues-unresolved-for-3-years"]},"one_line_summary":"Bill and Joey from Kasper Electrical impressed the customer by efficiently resolving longstanding electrical problems in a single day.","key_phrases":["fantastic","solved problems easily that no other electrician had been able to figure out in 3 years","finished everything on our list in one day","Kasper is the ONLY electrical company I will ever use"]},"ChZDSUhNMG9nS0VJQ0FnSUNnb1kzSUpnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","punctuality","technical_knowledge","pricing","problem_resolution","courtesy"],"entities":{"technicians":["Bill"],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Kasper Electrical, praising technician Bill for being friendly, professional, punctual, and resolving the issue quickly at a low cost.","key_phrases":["highly recommend","friendly, professional, honest, and punctual","figure out the problem and fix it quickly","kept the cost down"]},"ChdDSUhNMG9nS0VJQ0FnSURnd2JUSzNRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Mike"],"services":["electrical"],"problems":[]},"one_line_summary":"Customer highly recommends Kasper Electric, praising technician Mike Bonea for going above and beyond in Palm Beach County.","key_phrases":["fantastic company","going above and beyond","done safely and efficiently","special thank you to Mike Bonea"]},"ChZDSUhNMG9nS0VJQ0FnSUN3dE9pX0xBEAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["communication","technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Jim","Joey"],"services":["ac-installation","electrical-customization"],"problems":["post-construction-customization","major-electrical-installs"]},"one_line_summary":"First-time homeowner had initial communication hiccups with Kasper Electrical but was ultimately satisfied with Jim and Joey's work, vision-alignment, and future-proofing setup.","key_phrases":["shaky with the communications at the beginning","stayed in constant communications to ensure I was happy","job was done great","set me up so that future jobs will be done a lot easier"]},"ChZDSUhNMG9nS0VJQ0FnSUNBc29ESEpBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution","responsiveness","communication","courtesy"],"entities":{"technicians":["Mike"],"services":["emergency-service","generator-supply"],"problems":["50-amp-cable-shortage-before-hurricane-irma","need-to-power-central-ac-via-generator-during-hurricane"]},"one_line_summary":"Customer praises Kasper Electrical and staff member Mike for sourcing a scarce 50-amp cable before Hurricane Irma, enabling generator use for central AC.","key_phrases":["found a way to get me one","fast service","answered 30 questions happily","still had a few generators available for hurricane Irma"]},"ChZDSUhNMG9nS0VJQ0FnSURnaF9fUEV3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["electrical-work"],"problems":[]},"one_line_summary":"Multiple real estate customers have been very happy with Kasper Electric's professionalism and quality of work.","key_phrases":["done work for several of my real estate customers","they have all loved their professionalism","the work that was done"]},"ChZDSUhNMG9nS0VJQ0FnSUNnaHZpdlh3EAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Kasper Electrical as a family-owned company with excellent service standards and strong attention to detail.","key_phrases":["family owned and operated","excellent service skill and standards","attention to all the little details","Go Kasper or go home"]},"ChZDSUhNMG9nS0VJQ0FnSUNnMWFDa05BEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","professionalism","cleanliness"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Kasper Electrical for being knowledgeable, professional, and tidy, noting the work brightened her home.","key_phrases":["Knowledgeable, professional","cleans up after work is completed","brightens up my home"]},"ChZDSUhNMG9nS0VJQ0FnSURRbzZPUFdnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","pricing","punctuality","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer was highly satisfied with Kasper Electrical's professionalism, pricing, and timely service.","key_phrases":["Professional, cost effective, and timely","incredibly happy with Kasper's customer service","attention to detail","Would highly recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNRaTdDZFJ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praised Kasper Electrical for amazing customer service, friendly staff, and quality work.","key_phrases":["Amazing customer service","Staff was friendly","quality work","5 Stars all the way"]},"ChZDSUhNMG9nS0VJQ0FnSURROTdlVlRBEAE":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":["scheduling","punctuality","problem_resolution"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer was satisfied with quick scheduling, on-time arrival, and successful job completion, and would recommend the business.","key_phrases":["scheduled my appointment quickly","arrived on time","got the job done","would recommend them"]},"ChdDSUhNMG9nS0VJQ0FnSUN3cmFUdHpBRRAB":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Kasper Electrical for their amazing customer service and professional staff.","key_phrases":["Highly Recommend to Everyone","Amazing customer service","very professional staff","gets the job done"]},"ChZDSUhNMG9nS0VJQ0FnSURnbHRqM1VBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNnLUllXy1RRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["problem_resolution"],"entities":{"technicians":["Joey"],"services":["ac-repair"],"problems":["fan-switch-issue"]},"one_line_summary":"Technician Joey resolved a fan switch issue to the customer's complete satisfaction.","key_phrases":["fan switch","Joey came out and took care of it","100% pleased with the work done"]},"ChZDSUhNMG9nS0VJQ0FnSURBb2Z1UFd3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Kasper Electrical for their friendly and outstanding service.","key_phrases":["Very friendly","outstanding service","definitely recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURBeVlQMkJ3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURBMGFMUWZ3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Lance gave a 5-star review praising the excellent and friendly service at Kasper Electrical.","key_phrases":["service was excellent","very friendly and helpful","definitely recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUN3eU1iYmlRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gave a brief but highly positive review praising the people and quality of work at Kasper Electrical.","key_phrases":["Great people","excellent work"]},"ChZDSUhNMG9nS0VJQ0FnSUNnaGRtREN3EAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNRcl8zU0ZREAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSURndEx6bDBBRRAB":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSUNRNVpyNElREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Kasper Electrical for being reliable and providing excellent customer service, giving a strong recommendation.","key_phrases":["very reliable","excellent customer service","highly recommended"]},"ChZDSUhNMG9nS0VJQ0FnSUNRNklYWUJBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Austin Brady highly recommends Kasper Electrical, calling them a great company.","key_phrases":["This company is great","recommend them to anyone"]},"ChZDSUhNMG9nS0VJQ0FnSURBdUlxLUpnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Kristina had a highly positive experience with Kasper Electrical, praising their outstanding service and professional, courteous customer service.","key_phrases":["simply outstanding","excellent service","professional and very sweet"]},"ChdDSUhNMG9nS0VJQ0FnSURRMExydHFnRRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["commercial-wiring","garage-wiring"],"problems":[]},"one_line_summary":"Customer praises Kasper Electrical for wiring both their automotive business facility and personal garage.","key_phrases":["top notch","wired my automotive business facility","personal garage"]},"ChZDSUhNMG9nS0VJQ0FnSUN3MS1QZGFBEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer was very pleased with the work done by the crew at Kasper Electric and praised their excellent service.","key_phrases":["very pleased with the work","Excelent Service","crew at kasper electric"]},"ChdDSUhNMG9nS0VJQ0FnSUN3a2FhMDZnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer expresses strong satisfaction with the service provided by Kasper Electrical.","key_phrases":["Couldn't be happier","happy with the service"]},"ChZDSUhNMG9nS0VJQ0FnSURRajh2WGNnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer Jesse Sikking highly praises Kasper Electrical as the best contractor and says they were very helpful.","key_phrases":["Best contractor around","Helped me out a lot"]},"ChZDSUhNMG9nS0VJQ0FnSUNndU9PTmZREAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["courtesy","communication","responsiveness"],"entities":{"technicians":["Michelle"],"services":[],"problems":[]},"one_line_summary":"Customer praises Michelle for exceptional phone service, highlighting her helpfulness, politeness, and patience in answering questions.","key_phrases":["extremely great customer service","very helpful with answering all of my questions","very polite on the phone","very patient with assisting me"]},"ChZDSUhNMG9nS0VJQ0FnSUNndDVPeGZBEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["professionalism","technical_knowledge","communication"],"entities":{"technicians":["Joey"],"services":[],"problems":["difficulty-finding-a-reliable-electrician"]},"one_line_summary":"Customer praised technician Joey for honest, consistent, and high-quality electrical service after a long search for a reliable electrician.","key_phrases":["awesome service from Joey","been a nightmare finding a good electrician","honest and consistent through the whole process","great job"]},"ChZDSUhNMG9nS0VJQ0FnSUN3cHN6bUJnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["pricing","communication"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer praises Kasper Electrical for fair pricing and excellent customer service after a new lighting installation.","key_phrases":["Fair pricing","EXCELLENT customer service","amazing company to work with","Love the new lighting"]},"ChZDSUhNMG9nS0VJQ0FnSUN3dkpiY1JnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Kasper Electrical for outstanding customer service, a positive can-do attitude, and strong leadership.","key_phrases":["outstanding customer service","can do mentality","leadership team is outstanding"]},"ChZDSUhNMG9nS0VJQ0FnSUNndU4yVVdnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Joey"],"services":[],"problems":[]},"one_line_summary":"Technician Joey was knowledgeable and successfully resolved the customer's issues.","key_phrases":["very knowledgable and helpful","fantastic job","taking care of the issues"]},"ChZDSUhNMG9nS0VJQ0FnSUNRMDZmYVFnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":["Joey"],"services":["ac-repair"],"problems":["electrical-problems"]},"one_line_summary":"Customer praises Kasper Electrical for professionalism and courtesy, specifically highlighting technician Joey's polite and effective service.","key_phrases":["kind, friendly, and very professional","very polite","took care of my electrical problems without any problems","Best around"]},"ChdDSUhNMG9nS0VJQ0FnSURnNUpLUDFBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Lindsey gave Kasper Electrical a glowing 5-star review, praising them as the best electrical service in town.","key_phrases":["best services in town","couldn't have asked for better service","great work"]},"ChZDSUhNMG9nS0VJQ0FnSUNRb3BQdEhBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":["Joey"],"services":[],"problems":[]},"one_line_summary":"Ryan had a fantastic experience with technician Joey at Kasper Electrical, praising his knowledge, friendliness, and professionalism.","key_phrases":["fantastic experience","very knowledgeable","friendly, and professional","wouldn't use anyone other than Kasper"]},"ChZDSUhNMG9nS0VJQ0FnSURnMVBURURBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Kasper Electric for seamlessly handling all their needs through excellent office and field technician support.","key_phrases":["took care of all my need with no hesitations","helped me out tremendously","Best company around for any electrical needs"]},"ChZDSUhNMG9nS0VJQ0FnSUNnN3UyZEl3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["communication","courtesy","professionalism"],"entities":{"technicians":["Silvernail"],"services":["ac-repair"],"problems":[]},"one_line_summary":"Customer praises technician Silvernail for his thorough explanations and patient, respectful communication during an electrical repair.","key_phrases":["patiently answered them","did not make me feel like I was wasting his time","Mr Silvernail was amazing","sending any friends in need of Electrical repairs your way"]},"ChdDSUhNMG9nS0VJQ0FnSUNBbFBTMjJRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Mike"],"services":["electrical-work"],"problems":[]},"one_line_summary":"Customer praises technician Mike Bonea for his honesty during electrical work at her home.","key_phrases":["electrical work at my home","don't come more honest","Ty Mike"]},"ChZDSUhNMG9nS0VJQ0FnSUN3cFliMlBnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":["Michael"],"services":[],"problems":[]},"one_line_summary":"Customer praises technician Michael for his professionalism and going above and beyond for her family.","key_phrases":["professional","went above and beyond","help my family","Definitely recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURRMjRTODR3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["responsiveness","courtesy","communication"],"entities":{"technicians":["Michael"],"services":["electrical"],"problems":[]},"one_line_summary":"Customer had a positive experience with Kasper Electrical, praising the team's responsiveness and Michael's helpfulness in providing a quote.","key_phrases":["very responsive to my questions","respectful of my time","gave me a quote and was very helpful","call them in the further for my electrical needs"]},"ChZDSUhNMG9nS0VJQ0FnSURROXBtYVhnEAE":{"sentiment":"positive","sentiment_score":0.92,"aspects_mentioned":["pricing","professionalism","courtesy"],"entities":{"technicians":["Michael"],"services":[],"problems":[]},"one_line_summary":"Customer praises Kasper Electric as a great family-owned business with experienced staff, competitive pricing, and a helpful field estimator named Michael Bonea.","key_phrases":["great family owned business","experienced electricians","price you out competitively","pleasure to work with"]},"ChZDSUhNMG9nS0VJQ0FnSUNncGJ1MFBnEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChdDSUhNMG9nS0VJQ0FnSUNncmFEYXZBRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism","communication"],"entities":{"technicians":["Mike"],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Kasper Electric, praising their family-friendly atmosphere and great customer service.","key_phrases":["highly recommend Kasper Electric","family-friendly owned company","great customer service","no job is too big or too small"]},"ChZDSUhNMG9nS0VJQ0FnSURncnFyaUhBEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","responsiveness","pricing"],"entities":{"technicians":[],"services":["electrical-service"],"problems":[]},"one_line_summary":"A long-time AC contractor client of 25+ years highly recommends Kasper Electric for prompt, professional, and reasonably priced electrical work.","key_phrases":["true professionals","prompt, professional, and personal service","reasonable price","Go to people"]},"ChdDSUhNMG9nS0VJQ0FnSUNRcWVPczJ3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Alyssa gives Kasper Electrical a 5-star review, praising their professionalism and helpfulness and strongly recommending them.","key_phrases":["Very professional","extremely helpful","highly recommend"]},"ChdDSUhNMG9nS0VJQ0FnSUNnbDRXUDVRRRAB":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["professionalism","technical_knowledge","courtesy"],"entities":{"technicians":[],"services":["house-rewiring"],"problems":["fire-hazard-wiring"]},"one_line_summary":"Kasper Electric rewired the customer's entire house, transforming a fire hazard into a high-tech result while making the customer feel like their top priority.","key_phrases":["re-wired my whole house","fire hazard and turned it into High Tech Show Piece","everyone made me feel that I was their number 1 priority","couldn't be more happy"]},"ChdDSUhNMG9nS0VJQ0FnSUNBeUlqRXZRRRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["technical_knowledge","courtesy","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a positive overall experience with Kasper Electrical, praising their knowledge and friendliness.","key_phrases":["Knowledgeable","friendly","great all around experience"]},"ChdDSUhNMG9nS0VJQ0FnSURBNkxEcHNRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","professionalism"],"entities":{"technicians":["Justin","Michael"],"services":[],"problems":[]},"one_line_summary":"Steve has repeatedly used Kasper Electrical and consistently praises the fast, courteous, and thorough work of technicians Justin and Michael.","key_phrases":["Always fast, courteous and thorough service","always been pleased","Justin Kasper and Michael Bonea are fantastic"]},"ChdDSUhNMG9nS0VJQ0FnSURBclBpdXhnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer enthusiastically praises Kasper Electrical's people, core values, responsiveness, and professionalism.","key_phrases":["love the people","love the core values","love the responsiveness","love the professionalism"]},"ChdDSUhNMG9nS0VJQ0FnSURndDVHVzB3RRAB":{"sentiment":"positive","sentiment_score":0.98,"aspects_mentioned":["professionalism","technical_knowledge"],"entities":{"technicians":["Justin"],"services":[],"problems":[]},"one_line_summary":"A custom home builder enthusiastically endorses Kasper Electrical, praising Justin and his team as the best in the business.","key_phrases":["Justin and his team are wonderful","hiring the Best","any chance I get, I bring Kasper on-board","Custom Home Builder"]},"ChdDSUhNMG9nS0VJQ0FnSURndnRDNjZRRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Justin","Mike"],"services":[],"problems":[]},"one_line_summary":"Matt Abbott highly praises Justin Kasper, Mike Bonea, and the entire Kasper Electric crew for consistently great service to him and his clients.","key_phrases":["great service to me and my clients","can't refer them enough","whole Kasper Electric crew","always given great service"]},"ChZDSUhNMG9nS0VJQ0FnSUNndGM2VkNBEAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","professionalism","problem_resolution"],"entities":{"technicians":["Mike"],"services":[],"problems":[]},"one_line_summary":"Customer Joe Conway highly praises Kasper Electrical technician Mike Bonea for his diligence, helpfulness, and repeated problem-solving on both home and business needs.","key_phrases":["Stellar service","helpful and diligent","come to the rescue on countless occasions","knows his stuff"]},"ChdDSUhNMG9nS0VJQ0FnSURneEtHRGhnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","pricing"],"entities":{"technicians":["Mike"],"services":[],"problems":[]},"one_line_summary":"Long-time customer gives Kasper Electrical a full endorsement, praising technician Mike Bonea as professional and fair.","key_phrases":["many great experiences","over a decade","very professional and fair","full endorsement"]},"ChZDSUhNMG9nS0VJQ0FnSUN3OWRyWkRnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["landscape-lighting"],"problems":[]},"one_line_summary":"Grace had an excellent experience with Kasper Electrical's landscape lighting installation and highly recommends them.","key_phrases":["amazing work","landscape lighting","10/10 would recommend","electric work done"]},"ChZDSUhNMG9nS0VJQ0FnSUN3b0t5OFFREAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":["ac-installation"],"problems":[]},"one_line_summary":"Customer had lights and fans installed on a new dock and praised Kasper Electrical as great people to work with.","key_phrases":["dock built","installed lights and fans","Great people to work with"]},"ChZDSUhNMG9nS0VJQ0FnSUNRb05tUVdREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gives a brief but enthusiastic 5-star endorsement of Kasper Electrical.","key_phrases":["Excellent company"]},"ChdDSUhNMG9nS0VJQ0FnSUNRdDU2UzZRRRAB":{"sentiment":"positive","sentiment_score":0.8,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer gives a 5-star rating and briefly recommends the business.","key_phrases":["Definitely recommend"]},"ChZDSUhNMG9nS0VJQ0FnSUNRdS1HYkZnEAE":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer highly recommends Kasper Electrical with a brief but enthusiastic 5-star review.","key_phrases":["Great company","definitely recommend"]},"ChdDSUhNMG9nS0VJQ0FnSURRMXBuX3hnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","courtesy","professionalism","communication"],"entities":{"technicians":["Michael"],"services":["quote"],"problems":[]},"one_line_summary":"Technician Michael arrived on time, communicated clearly, and provided a professional quote experience that the customer highly recommends.","key_phrases":["showed up on time","took the time to explain everything","great experience","would definitely recommend"]},"ChZDSUhNMG9nS0VJQ0FnSURROE03RGZ3EAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["punctuality","professionalism","problem_resolution","communication"],"entities":{"technicians":["Joe"],"services":["ac-repair"],"problems":["various-wiring-issues"]},"one_line_summary":"Technician Joe arrived promptly and professionally resolved multiple wiring issues in the customer's new home.","key_phrases":["customer service was great","arrived promptly","electrical nightmare into a problem of the past","various wiring issues"]},"ChZDSUhNMG9nS0VJQ0FnSUNBN3JMallREAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["responsiveness","problem_resolution","courtesy","punctuality"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer had a great experience with fast, efficient service and excellent customer care that resolved all their issues.","key_phrases":["quick and efficient service","diagnosed and repaired all of my issues","great customer service","in a timely manner"]},"ChZDSUhNMG9nS0VJQ0FnSURBbWIzc1V3EAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Thomas had a wonderful experience with Kasper Electrical and highly recommends them.","key_phrases":["wonderful experience","highly recommended"]},"ChdDSUhNMG9nS0VJQ0FnSURndmRtSjl3RRAB":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["professionalism"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Kasper Electrical for excellent service and professional employees.","key_phrases":["excellent service","professional employees"]},"ChZDSUhNMG9nS0VJQ0FnSURRMVAtaFFnEAE":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["professionalism","courtesy"],"entities":{"technicians":["Joe"],"services":["electrical-lighting"],"problems":["electrical-lighting-issues-in-kitchen"]},"one_line_summary":"Amanda was highly satisfied with Kasper Electrical after Joe professionally resolved electrical lighting issues in her new home's kitchen.","key_phrases":["extremely professional and courteous","couldn't have been more satisfied","family owned and operated business","family member recommended"]},"ChdDSUhNMG9nS0VJQ0FnSURRbzVYcXNBRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","professionalism","technical_knowledge","communication"],"entities":{"technicians":[],"services":[],"problems":["electrical-issues"]},"one_line_summary":"Daniel had an outstanding experience with Kasper Electrical, praising their same-day responsiveness, professionalism, and knowledgeable team.","key_phrases":["outstanding customer service","above and beyond","sent out help the same day","very professional and knowledgeable"]},"ChZDSUhNMG9nS0VJQ0FnSUNndjRMOFJ3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["technical_knowledge","problem_resolution"],"entities":{"technicians":["Joe","Joey"],"services":["ac-repair"],"problems":["unspecified-electrical-issues"]},"one_line_summary":"Customer praises Kasper Electrical's technicians Joe and Joey for their exceptional knowledge and effortless resolution of electrical issues.","key_phrases":["most knowledgeable electrical contractors","fixed my issues without breaking a sweat","will hire again, no questions asked"]},"ChdDSUhNMG9nS0VJQ0FnSURROHU2MzJnRRAB":{"sentiment":"positive","sentiment_score":0.95,"aspects_mentioned":["responsiveness","punctuality"],"entities":{"technicians":[],"services":["emergency-service"],"problems":["electrical-emergency-at-animal-clinic"]},"one_line_summary":"Customer praised Kasper Electrical for an extremely fast emergency response to their animal clinic.","key_phrases":["absolutely fabulous","emergency at our animal clinic","here within 5 minutes"]},"ChZDSUhNMG9nS0VJQ0FnSURROTZmbUh3EAE":{"sentiment":"positive","sentiment_score":0.97,"aspects_mentioned":["punctuality","professionalism","technical_knowledge","communication","pricing","problem_resolution"],"entities":{"technicians":["Bill"],"services":[],"problems":[]},"one_line_summary":"Technician Bill arrived early, quickly diagnosed and resolved the issue, communicated clearly throughout, and was mindful of costs.","key_phrases":["showed up early","immediately identified and fixed the problem","guided me through what he was finding","fixed the problem(s) with cost in mind"]},"ChZDSUhNMG9nS0VJQ0FnSURBbklUd1RnEAE":{"sentiment":"positive","sentiment_score":0.9,"aspects_mentioned":["punctuality","professionalism","technical_knowledge"],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"Customer praises Kasper Electrical as punctual, professional, and knowledgeable, calling them a great company.","key_phrases":["Punctual, Professional and Knowledgeable","Great Company"]},"ChdDSUhNMG9nS0VJQ0FnSUNRdzZlaTh3RRAB":{"sentiment":"positive","sentiment_score":0.85,"aspects_mentioned":["professionalism","courtesy","problem_resolution"],"entities":{"technicians":[],"services":["ac-repair"],"problems":["small-electrical-problem"]},"one_line_summary":"Customer was satisfied with Kasper Electrical's repair work and praised the professionalism and courtesy of their customer relations team.","key_phrases":["fix a small electrical problem","did a wonderful job","would definitely use them again","professional and courteous"]},"ChdDSUhNMG9nS0VJQ0FnSUNneTlIT3JRRRAB":{"sentiment":"positive","sentiment_score":0.82,"aspects_mentioned":["pricing","professionalism","problem_resolution"],"entities":{"technicians":[],"services":["garage-wiring"],"problems":["wiring-complications-causing-job-to-take-twice-as-long-as-expected"]},"one_line_summary":"Kasper Electrical honored their original bid price despite a wiring problem that doubled the expected job time.","key_phrases":["stick to there bid","twice the time they thought it would","offered to pay more but they refused"]},"ChZDSUhNMG9nS0VJQ0FnSUNBMDlHcWJBEAE":{"sentiment":"positive","sentiment_score":1,"aspects_mentioned":[],"entities":{"technicians":[],"services":[],"problems":[]},"one_line_summary":"5-star rating with no written review.","key_phrases":[]},"ChZDSUhNMG9nS0VJQ0FnSURRMDVEcmZ3EAE":{"sentiment":"positive","sentiment_score":0.75,"aspects_mentioned":["professionalism","problem_resolution"],"entities":{"technicians":["Xavier"],"services":[],"problems":[]},"one_line_summary":"Customer praises Xavier for completing the job efficiently with good service.","key_phrases":["good service","Xavier was my service tech","got the job done"]}},"faq":[{"question":"Is Kasper Electrical professional?","answer":"Based on 246 reviews mentioning professionalism & conduct, 97.6% report positive experiences. Customers frequently mention \"professional\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2prNFVHMXJOSE51UlZCS1dWWnlhVEJWT0VwcVVrRRAB","Ci9DQUlRQUNvZENodHljRjlvT21Sdk5tOTJOR1YyV2pKVlRVaHdWMU14WmpSTldVRRAB","Ci9DQUlRQUNvZENodHljRjlvT21KVFJXRkpVMGxNUjBkUWNWVjRXRmN5TkZWalVrRRAB"]},{"question":"Is Kasper Electrical knowledgeable and skilled?","answer":"Based on 143 reviews mentioning technical knowledge & expertise, 97.2% report positive experiences. Customers frequently mention \"knowledgeable\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21Sdk5tOTJOR1YyV2pKVlRVaHdWMU14WmpSTldVRRAB","Ci9DQUlRQUNvZENodHljRjlvT25OS1Z6ZENVSGM1V0RjelVrNVRiMDFEVkdkNlNVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tadFdqVklSMVJLWHpsdU4zSjNaV2xZYlVobGIzYxAB"]},{"question":"Is Kasper Electrical courteous and friendly?","answer":"Based on 113 reviews mentioning courtesy & friendliness, 99.1% report positive experiences. Customers frequently mention \"courteous\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2prNFVHMXJOSE51UlZCS1dWWnlhVEJWT0VwcVVrRRAB","Ci9DQUlRQUNvZENodHljRjlvT21KVFJXRkpVMGxNUjBkUWNWVjRXRmN5TkZWalVrRRAB","Ci9DQUlRQUNvZENodHljRjlvT25OS1Z6ZENVSGM1V0RjelVrNVRiMDFEVkdkNlNVRRAB"]},{"question":"Is Kasper Electrical good at communicating with customers?","answer":"Based on 107 reviews mentioning communication & updates, 90.7% report positive experiences. Customers frequently mention \"Amazing customer service\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21KVFJXRkpVMGxNUjBkUWNWVjRXRmN5TkZWalVrRRAB","Ci9DQUlRQUNvZENodHljRjlvT25OS1Z6ZENVSGM1V0RjelVrNVRiMDFEVkdkNlNVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tadFdqVklSMVJLWHpsdU4zSjNaV2xZYlVobGIzYxAB"]},{"question":"Is Kasper Electrical effective at solving problems?","answer":"Based on 81 reviews mentioning problem resolution & effectiveness, 92.6% report positive experiences. Customers frequently mention \"got the job done\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2prNFVHMXJOSE51UlZCS1dWWnlhVEJWT0VwcVVrRRAB","Ci9DQUlRQUNvZENodHljRjlvT21KVFJXRkpVMGxNUjBkUWNWVjRXRmN5TkZWalVrRRAB","Ci9DQUlRQUNvZENodHljRjlvT201blVtRkdVV3BsVEVWRVJIaFFOSGRmWXkxZkxXYxAB"]},{"question":"Is Kasper Electrical on time for appointments?","answer":"Based on 80 reviews mentioning punctuality & on-time service, 92.5% report positive experiences. Customers frequently mention \"on time\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2prNFVHMXJOSE51UlZCS1dWWnlhVEJWT0VwcVVrRRAB","Ci9DQUlRQUNvZENodHljRjlvT21Sdk5tOTJOR1YyV2pKVlRVaHdWMU14WmpSTldVRRAB","Ci9DQUlRQUNvZENodHljRjlvT25OS1Z6ZENVSGM1V0RjelVrNVRiMDFEVkdkNlNVRRAB"]},{"question":"Is Kasper Electrical affordable and fairly priced?","answer":"Based on 54 reviews mentioning pricing & value, 79.6% report positive experiences. Customers frequently mention \"fair\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25ZM1NtcFZRbTFXTlZCM1dYTm5PVVpTWVhKbVJWRRAB","Ci9DQUlRQUNvZENodHljRjlvT21KVFJXRkpVMGxNUjBkUWNWVjRXRmN5TkZWalVrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tadFdqVklSMVJLWHpsdU4zSjNaV2xZYlVobGIzYxAB"]},{"question":"Is Kasper Electrical responsive and quick?","answer":"Based on 40 reviews mentioning responsiveness & speed, 85% report positive experiences. Customers frequently mention \"Fast service\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21Sdk5tOTJOR1YyV2pKVlRVaHdWMU14WmpSTldVRRAB","Ci9DQUlRQUNvZENodHljRjlvT21KVFJXRkpVMGxNUjBkUWNWVjRXRmN5TkZWalVrRRAB","Ci9DQUlRQUNvZENodHljRjlvT21oQ01UWk5XV3hsVUcxT1UwNURkbHB3UlZjM2FWRRAB"]},{"question":"Is Kasper Electrical clean and tidy?","answer":"Based on 37 reviews mentioning cleanliness & tidiness, 100% report positive experiences. Customers frequently mention \"NEAT\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2t0elNYTkljbUl0TlZSNGFYWlpWMWcwTVZoM1pXYxAB","Ci9DQUlRQUNvZENodHljRjlvT2tSYVNVaHJZVEpMUjNSSGJpMVVURFl0ZVU5NU9VRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tKNlJsRnZhVFJVZVdwTWVtZHNUMTlPVDNSTE5rRRAB"]},{"question":"Is Kasper Electrical easy to schedule with?","answer":"Based on 33 reviews mentioning scheduling & booking ease, 84.8% report positive experiences. Customers frequently mention \"From the scheduling\".","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2xobGFWbGZXVko0TTJONVNXbFhOVXQ1Wm1WNVFsRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tjek1rVjRhWFJOZEU1Mk5Fa3lhekI0WVRsaFpsRRAB","Ci9DQUlRQUNvZENodHljRjlvT2pCZk4xOVViV1pwUjBreVRuSm1iMFY2UlZwTVQxRRAB"]},{"question":"Does Kasper Electrical handle ac installation & replacement?","answer":"AC Installation & Replacement appears in 67 of 322 reviews, 92.5% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25ZM1NtcFZRbTFXTlZCM1dYTm5PVVpTWVhKbVJWRRAB","Ci9DQUlRQUNvZENodHljRjlvT25OS1Z6ZENVSGM1V0RjelVrNVRiMDFEVkdkNlNVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xGSmFucHRUblYyUVZsaGVFSnNTRnBQU0MxcVNFRRAB"]},{"question":"Does Kasper Electrical handle ac repair?","answer":"AC Repair appears in 65 of 322 reviews, 96.9% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2prNFVHMXJOSE51UlZCS1dWWnlhVEJWT0VwcVVrRRAB","Ci9DQUlRQUNvZENodHljRjlvT21KVFJXRkpVMGxNUjBkUWNWVjRXRmN5TkZWalVrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2t0elNYTkljbUl0TlZSNGFYWlpWMWcwTVZoM1pXYxAB"]},{"question":"Does Kasper Electrical handle residential hvac?","answer":"Residential HVAC appears in 50 of 322 reviews, 90% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT2pOVWVrNWlOa3RtVUdOMFQzRTFhRTF0YzJacVpuYxAB","Ci9DQUlRQUNvZENodHljRjlvT21OVWVXWlFSVkpOT1ZKYWRIRTFWbUYwTVZwVlgxRRAB","Ci9DQUlRQUNvZENodHljRjlvT2s5d1NYbDRXWEJyUWxwbFNqUnRMV1E0UmxkVWVFRRAB"]},{"question":"Does Kasper Electrical handle financing & payment plans?","answer":"Financing & Payment Plans appears in 29 of 322 reviews, 93.1% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT21KVFJXRkpVMGxNUjBkUWNWVjRXRmN5TkZWalVrRRAB","Ci9DQUlRQUNvZENodHljRjlvT2tadFdqVklSMVJLWHpsdU4zSjNaV2xZYlVobGIzYxAB","Ci9DQUlRQUNvZENodHljRjlvT21OVWVXWlFSVkpOT1ZKYWRIRTFWbUYwTVZwVlgxRRAB"]},{"question":"Does Kasper Electrical handle commercial hvac?","answer":"Commercial HVAC appears in 27 of 322 reviews, 92.6% of them positive.","evidence_review_ids":["Ci9DQUlRQUNvZENodHljRjlvT25OS1Z6ZENVSGM1V0RjelVrNVRiMDFEVkdkNlNVRRAB","Ci9DQUlRQUNvZENodHljRjlvT2xKQldFbGFOVWhhZEhCNGVIWlplV2Q1UW05b2IyYxAB","Ci9DQUlRQUNvZENodHljRjlvT2t0eWVuSnROWHBKV1U1RVoxZDVYekJ2YTNaNVpFRRAB"]}],"summary":"Kasper Electrical in West Palm Beach, FL has accumulated 322 customer reviews spanning from November 2015 through May 2026, with an overall positive sentiment rate of 96.3% and a sentiment score of 0.87. Negative reviews account for just 3.1% of feedback, and the trend in ratings is described as improving over time. Professionalism and conduct is the most frequently discussed aspect, mentioned in 246 reviews, with a 97.6% positive rate. Technical knowledge and expertise drew 143 mentions at 97.2% positive, while courtesy and friendliness earned the second-highest positivity rate at 99.1% across 113 mentions. Cleanliness and tidiness was mentioned in 37 reviews and achieved a perfect 100% positive rating, indicating that technicians consistently leave work areas in good condition. Communication and updates (107 mentions, 90.7% positive), problem resolution and effectiveness (81 mentions, 92.6% positive), and punctuality (80 mentions, 92.5% positive) all performed solidly above the 70% threshold. Pricing and value, mentioned in 54 reviews, returned a 79.6% positive rate — the lowest-rated aspect in the dataset, suggesting a meaningful minority of customers found the pricing less favorable relative to expectations, though most still rated it positively. Responsiveness and speed (40 mentions, 85% positive) and scheduling and booking ease (33 mentions, 84.8% positive) also reflect generally positive but slightly more mixed experiences. Among individual technicians, Ronnie is the most frequently named, appearing in 54 reviews with a perfect average rating of 5.0. Steve (30 mentions), Adrian and Jimmy (20 mentions each), and Omer (16 mentions) all carry identical perfect average ratings, suggesting consistently strong performance across the team. On the service side, AC installation is the most commonly reviewed service with 64 mentions and a 92.2% positive rate, followed by AC repair at 47 mentions and 95.7% positive. Electrical work, while less frequently mentioned (6 reviews), earned a 100% positive rate. Emergency and after-hours service was covered in 8 reviews at 87.5% positive, indicating generally satisfactory but occasionally inconsistent experiences in urgent situations. Topic-level analysis shows AC repair reviews (65 reviews, 96.9% positive) and financing and payment plans (29 reviews, 93.1% positive) as particularly strong areas, while residential HVAC (50 reviews, 90% positive) reflects a slightly lower but still favorable response. Overall, Kasper Electrical demonstrates strong and consistent customer satisfaction across most service and conduct dimensions, with pricing and value representing the primary area of mixed feedback.","pull_quote":"Across 322 reviews spanning a decade, Kasper Electrical earns a 96.3% positive rating, with technicians like Ronnie and Steve consistently praised for professionalism, expertise, and cleanliness."}