# Customer Review Insights — Kasper Electrical

Generated 2026-05-23 from 322 verified reviews (2015-11-21 – 2026-05-20).

## Summary

Kasper Electrical in West Palm Beach, FL has accumulated 322 customer reviews spanning from November 2015 through May 2026, with an overall positive sentiment rate of 96.3% and a sentiment score of 0.87. Negative reviews account for just 3.1% of feedback, and the trend in ratings is described as improving over time. Professionalism and conduct is the most frequently discussed aspect, mentioned in 246 reviews, with a 97.6% positive rate. Technical knowledge and expertise drew 143 mentions at 97.2% positive, while courtesy and friendliness earned the second-highest positivity rate at 99.1% across 113 mentions. Cleanliness and tidiness was mentioned in 37 reviews and achieved a perfect 100% positive rating, indicating that technicians consistently leave work areas in good condition. Communication and updates (107 mentions, 90.7% positive), problem resolution and effectiveness (81 mentions, 92.6% positive), and punctuality (80 mentions, 92.5% positive) all performed solidly above the 70% threshold. Pricing and value, mentioned in 54 reviews, returned a 79.6% positive rate — the lowest-rated aspect in the dataset, suggesting a meaningful minority of customers found the pricing less favorable relative to expectations, though most still rated it positively. Responsiveness and speed (40 mentions, 85% positive) and scheduling and booking ease (33 mentions, 84.8% positive) also reflect generally positive but slightly more mixed experiences. Among individual technicians, Ronnie is the most frequently named, appearing in 54 reviews with a perfect average rating of 5.0. Steve (30 mentions), Adrian and Jimmy (20 mentions each), and Omer (16 mentions) all carry identical perfect average ratings, suggesting consistently strong performance across the team. On the service side, AC installation is the most commonly reviewed service with 64 mentions and a 92.2% positive rate, followed by AC repair at 47 mentions and 95.7% positive. Electrical work, while less frequently mentioned (6 reviews), earned a 100% positive rate. Emergency and after-hours service was covered in 8 reviews at 87.5% positive, indicating generally satisfactory but occasionally inconsistent experiences in urgent situations. Topic-level analysis shows AC repair reviews (65 reviews, 96.9% positive) and financing and payment plans (29 reviews, 93.1% positive) as particularly strong areas, while residential HVAC (50 reviews, 90% positive) reflects a slightly lower but still favorable response. Overall, Kasper Electrical demonstrates strong and consistent customer satisfaction across most service and conduct dimensions, with pricing and value representing the primary area of mixed feedback.

## Overall Sentiment
- Positive: 96.3%
- Neutral: 0.6%
- Negative: 3.1%

## Aspect Sentiment

### Professionalism & Conduct
- Mentions: 246 of 322 reviews (76.4%)
- Positive: 97.6% (240 of 246)
- Top phrases: "professional", "very professional", "did a great job"

### Technical Knowledge & Expertise
- Mentions: 143 of 322 reviews (44.4%)
- Positive: 97.2% (139 of 143)
- Top phrases: "knowledgeable", "very knowledgeable", "he does quality work"

### Courtesy & Friendliness
- Mentions: 113 of 322 reviews (35.1%)
- Positive: 99.1% (112 of 113)
- Top phrases: "courteous", "friendly", "Very friendly"

### Communication & Updates
- Mentions: 107 of 322 reviews (33.2%)
- Positive: 90.7% (97 of 107)
- Top phrases: "Amazing customer service", "the follow up", "communicative"

### Problem Resolution & Effectiveness
- Mentions: 81 of 322 reviews (25.2%)
- Positive: 92.6% (75 of 81)
- Top phrases: "got the job done", "he delivers", "He did a great job"

### Punctuality & On-Time Service
- Mentions: 80 of 322 reviews (24.8%)
- Positive: 92.5% (74 of 80)
- Top phrases: "on time", "arrived on time", "punctual"

### Pricing & Value
- Mentions: 54 of 322 reviews (16.8%)
- Positive: 79.6% (43 of 54)
- Top phrases: "fair", "reasonably priced", "Good value"

### Responsiveness & Speed
- Mentions: 40 of 322 reviews (12.4%)
- Positive: 85% (34 of 40)
- Top phrases: "Fast service", "Always responsive.", "came by immediately"

### Cleanliness & Tidiness
- Mentions: 37 of 322 reviews (11.5%)
- Positive: 100% (37 of 37)
- Top phrases: "NEAT", "was neat", "neatness"

### Scheduling & Booking Ease
- Mentions: 33 of 322 reviews (10.2%)
- Positive: 84.8% (28 of 33)
- Top phrases: "From the scheduling", "got me scheduled asap", "entire job completed in time"

## Top Employees

### Ronnie
- Mentioned in 54 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Steve
- Mentioned in 30 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Adrian
- Mentioned in 20 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Jimmy
- Mentioned in 20 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Omer
- Mentioned in 16 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Bill
- Mentioned in 12 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Kevin
- Mentioned in 12 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Joey
- Mentioned in 11 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Michael
- Mentioned in 10 reviews
- Average rating when mentioned: 4.60
- Sentiment: 90% positive

### Mike
- Mentioned in 10 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Joe
- Mentioned in 10 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Michelle
- Mentioned in 9 reviews
- Average rating when mentioned: 4.60
- Sentiment: 88.9% positive

### Jon
- Mentioned in 5 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Justin
- Mentioned in 5 reviews
- Average rating when mentioned: 4.20
- Sentiment: 80% positive

### Ryan
- Mentioned in 5 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### Mona
- Mentioned in 4 reviews
- Average rating when mentioned: 3.00
- Sentiment: 50% positive

### Marcus
- Mentioned in 4 reviews
- Average rating when mentioned: 5.00
- Sentiment: 100% positive

### John
- Mentioned in 3 reviews
- Average rating when mentioned: 4.00
- Sentiment: 66.7% positive

## Services

### AC Installation
- Mentioned in 64 reviews
- Sentiment: 92.2% positive

### AC Repair
- Mentioned in 47 reviews
- Sentiment: 95.7% positive

### Electrical Service
- Mentioned in 13 reviews
- Sentiment: 92.3% positive

### Emergency / After-Hours Service
- Mentioned in 8 reviews
- Sentiment: 87.5% positive

### Electrical Work
- Mentioned in 6 reviews
- Sentiment: 100% positive

### Electrical
- Mentioned in 4 reviews
- Sentiment: 100% positive

### Electrical Troubleshooting
- Mentioned in 3 reviews
- Sentiment: 100% positive

### Whole House Surge Protector
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Panel Upgrade
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Chandelier Removal
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Wiring
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Landscape Lighting
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Rewiring
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Electrical Wiring
- Mentioned in 2 reviews
- Sentiment: 100% positive

### Garage Wiring
- Mentioned in 2 reviews
- Sentiment: 100% positive

## Topics

### AC Installation & Replacement
- AC Installation & Replacement mentioned in 67 of 322 reviews (20.8%)
- 92.5% of AC Installation & Replacement reviews are 4 or 5 stars
- Average rating in AC Installation & Replacement reviews: 4.7★

### AC Repair
- AC Repair mentioned in 65 of 322 reviews (20.2%)
- 98.5% of AC Repair reviews are 4 or 5 stars
- Average rating in AC Repair reviews: 4.9★

### Residential HVAC
- Residential HVAC mentioned in 50 of 322 reviews (15.5%)
- 92% of Residential HVAC reviews are 4 or 5 stars
- Average rating in Residential HVAC reviews: 4.7★

### Financing & Payment Plans
- Financing & Payment Plans mentioned in 29 of 322 reviews (9%)
- 96.6% of Financing & Payment Plans reviews are 4 or 5 stars
- Average rating in Financing & Payment Plans reviews: 4.9★

### Commercial HVAC
- Commercial HVAC mentioned in 27 of 322 reviews (8.4%)
- 92.6% of Commercial HVAC reviews are 4 or 5 stars
- Average rating in Commercial HVAC reviews: 4.7★

### Emergency & After-Hours Service
- Emergency & After-Hours Service mentioned in 12 of 322 reviews (3.7%)
- 91.7% of Emergency & After-Hours Service reviews are 4 or 5 stars
- Average rating in Emergency & After-Hours Service reviews: 4.7★

## FAQ

**Q: Is Kasper Electrical professional?**
A: Based on 246 reviews mentioning professionalism & conduct, 97.6% report positive experiences. Customers frequently mention "professional".

**Q: Is Kasper Electrical knowledgeable and skilled?**
A: Based on 143 reviews mentioning technical knowledge & expertise, 97.2% report positive experiences. Customers frequently mention "knowledgeable".

**Q: Is Kasper Electrical courteous and friendly?**
A: Based on 113 reviews mentioning courtesy & friendliness, 99.1% report positive experiences. Customers frequently mention "courteous".

**Q: Is Kasper Electrical good at communicating with customers?**
A: Based on 107 reviews mentioning communication & updates, 90.7% report positive experiences. Customers frequently mention "Amazing customer service".

**Q: Is Kasper Electrical effective at solving problems?**
A: Based on 81 reviews mentioning problem resolution & effectiveness, 92.6% report positive experiences. Customers frequently mention "got the job done".

**Q: Is Kasper Electrical on time for appointments?**
A: Based on 80 reviews mentioning punctuality & on-time service, 92.5% report positive experiences. Customers frequently mention "on time".

**Q: Is Kasper Electrical affordable and fairly priced?**
A: Based on 54 reviews mentioning pricing & value, 79.6% report positive experiences. Customers frequently mention "fair".

**Q: Is Kasper Electrical responsive and quick?**
A: Based on 40 reviews mentioning responsiveness & speed, 85% report positive experiences. Customers frequently mention "Fast service".

**Q: Is Kasper Electrical clean and tidy?**
A: Based on 37 reviews mentioning cleanliness & tidiness, 100% report positive experiences. Customers frequently mention "NEAT".

**Q: Is Kasper Electrical easy to schedule with?**
A: Based on 33 reviews mentioning scheduling & booking ease, 84.8% report positive experiences. Customers frequently mention "From the scheduling".

**Q: Does Kasper Electrical handle ac installation & replacement?**
A: AC Installation & Replacement appears in 67 of 322 reviews, 92.5% of them positive.

**Q: Does Kasper Electrical handle ac repair?**
A: AC Repair appears in 65 of 322 reviews, 96.9% of them positive.

**Q: Does Kasper Electrical handle residential hvac?**
A: Residential HVAC appears in 50 of 322 reviews, 90% of them positive.

**Q: Does Kasper Electrical handle financing & payment plans?**
A: Financing & Payment Plans appears in 29 of 322 reviews, 93.1% of them positive.

**Q: Does Kasper Electrical handle commercial hvac?**
A: Commercial HVAC appears in 27 of 322 reviews, 92.6% of them positive.