Michelle

Patricia Schuster

Great service from the first phone call with Michelle to the service provided by Ronnie! I appreciated a text from Ronnie when he was enroute with a photo of him included. Ronnie was professional, efficient and friendly. He explained what he has doing and was happy to show me. I was extremely pleased with the service provided.

Lisa D

Thank you! Adrian saved the day - as did Michelle - when fixing a prior electricians errors. I appreciate the commitment to excellence and getting the job done right! I will be calling to have Adrian complete more work soon. Thanks so much!

Darren Van tonder

Highly highly recommend, from Michelle whom schedules your appointments to Ronnie/ Charly who came out and completed the job, all extremely friendly/ polite and professional, will definitely be using KASPER for the future

Jason S

At time of writing this review, both my wife and I has sent 3 emails to both Michael, and Michelle requesting cancellation of our project. We have yet to receive a response 5 days after sending the email. I have also just called again (says you are open online) but went to voicemail. I have left a voicemail, and hopefully we will receive a callback today. This has been a difficult experience, and very poor communication and customer service from everyone we have spoken to. My wife was dealing with Kasper electrical at first, trying to replace an electrical panel in a condo in North Palm Beach. She received an estimate, and it seemed cheaper than everyone else, they have decent reviews, so she thought she would move forward. She paid a deposit, and thought everything was fine. I pointed out that there was no mention of permitting anywhere on the estimate, or in fact anywhere in the terms. She asked if the permit was included, and the response came back 'you can have a permit if you like'. This seemed strange to me, as permitting isn't optional in the world I live in, you either need one or you don't. It seems to me that you would need one for replacing/upgrading an electrical panel, but they are the professionals. So, I called and spoke to Mona who was very dismissive and irritated by any questions (an experience that my wife also had). She said she would get someone to call back. I received a call back from Michelle, who was very friendly, we went through it, and again the permitting question prompted an evasive answer, the same as my wife received, 'you can have a permit if you want'. I pressed the question explaining that they are the licensed professional, if we don't need one, then why would we get one. She said that according to the Florida Building code, we didn't require a permit. I asked her if she would mind sending an email confirming that, she replied yes, no problem. My wife then later received the following email: ' In regards to the permitting question .As I mentioned to your husband, we can add a permit if you want . If that is something you would like to add, I can make that update to the estimate. It will be at an additional cost and will take a while to get approved. Please let me know how to proceed' Again, putting the decision on whether to permit the project on the homeowner, and not what was agreed on the phone. I have skipped a few requests, as this is a long review, but they are refusing to commit in writing anything regarding permitting, other than making it optional. We have already had an inspection, which failed due to the panel. we are trying to sell the condo, and any unpermitted work would put us in a bad position. It does not seem right that a licensed contractor would refuse to commit to a permit question in writing, so we requested to cancel as we have lost faith, plus the estimate seemed deceptive as permitting was not mentioned at all and my wife doesn't really know about any of this and expected that a licensed professional would advise her. The other estimates ALL mentioned permitting. It is now 5 days after we sent emails requesting cancellation to both Michael and Michelle. to date neither has responded to our emails. I have called this morning, and it goes straight to voicemail (again, said they are open online). My hope is that the owner or someone more senior reads this review and responds. We have put down a deposit of over $1,000, and to receive no response is very unsettling. We have called the building department, who say that a permit is 100% required. The next step will be to call the DBPR, but none of this should be necessary. It should be much simpler than this. In my eyes, a licensed contractor should ALWAYS advise and know whether a permit is required for electrical work, there is too much liability at stake. The fact that they are avoiding putting it in writing multiple times, speaks volumes and indicates that they know a permit is required. I would avoid this company, they have a lot of positive reviews, but based on our experience, it makes me wonder?

Laurence Grayhills

I couldn't be happier with the service that I received from Kasper Electrical. Michelle should be awarded the highest grades for public relations , efficiency and genuine friendliness. Our technician, Shawn was incredibly timely, friendly, by-the-book and COMPETENT! This is a great company and a model for other businesses!

Sandra Wechsler

I had used Kasper Electric originally to replace a leaky hot water tank and they were terrific. As well, they helped me close a permit in a timely fashion and Michelle in the office is incredible. (I had another plumbing company which did not give the same effort!) Now I had Jimmy Wagner over to give me a quotation on work I wish to do as well as spend a few hours fixing various issues I had. He resolved quite a few problems and I am thrilled. They obviously were challenges and is why they were not in the proper working order! Thank you Jimmy for explaining everything to me and being so polite and neat. Much appreciated

Shannon G

Jimmy/John was amazing! He was very attentive and helped me make smart choices on lighting placement. He was very patient and did the job correctly. I was very impressed w both him and Michelle who handled my calls. I will definitely use in the future and recommend to anyone looking for quality electrical work. A++

John Zaloom

I needed to install a NEMA 14-50 at my house to charge an electric car in my garage. I worked with Michelle over the phone who was very professional and responsive and got me a quote over the phone after I sent some pictures over. I was scheduled within a couple days. Steve Perez was my tech, he was super friendly and efficient and expalined everything to me. I was really happy with the service and would definitely use Kasper again.

Justen Hodge

Extremely great customer service from Michelle, she was very helpful with answering all of my questions and she was very polite on the phone. She also was very patient with assisting me.