Michael

Jason S

At time of writing this review, both my wife and I has sent 3 emails to both Michael, and Michelle requesting cancellation of our project. We have yet to receive a response 5 days after sending the email. I have also just called again (says you are open online) but went to voicemail. I have left a voicemail, and hopefully we will receive a callback today. This has been a difficult experience, and very poor communication and customer service from everyone we have spoken to. My wife was dealing with Kasper electrical at first, trying to replace an electrical panel in a condo in North Palm Beach. She received an estimate, and it seemed cheaper than everyone else, they have decent reviews, so she thought she would move forward. She paid a deposit, and thought everything was fine. I pointed out that there was no mention of permitting anywhere on the estimate, or in fact anywhere in the terms. She asked if the permit was included, and the response came back 'you can have a permit if you like'. This seemed strange to me, as permitting isn't optional in the world I live in, you either need one or you don't. It seems to me that you would need one for replacing/upgrading an electrical panel, but they are the professionals. So, I called and spoke to Mona who was very dismissive and irritated by any questions (an experience that my wife also had). She said she would get someone to call back. I received a call back from Michelle, who was very friendly, we went through it, and again the permitting question prompted an evasive answer, the same as my wife received, 'you can have a permit if you want'. I pressed the question explaining that they are the licensed professional, if we don't need one, then why would we get one. She said that according to the Florida Building code, we didn't require a permit. I asked her if she would mind sending an email confirming that, she replied yes, no problem. My wife then later received the following email: ' In regards to the permitting question .As I mentioned to your husband, we can add a permit if you want . If that is something you would like to add, I can make that update to the estimate. It will be at an additional cost and will take a while to get approved. Please let me know how to proceed' Again, putting the decision on whether to permit the project on the homeowner, and not what was agreed on the phone. I have skipped a few requests, as this is a long review, but they are refusing to commit in writing anything regarding permitting, other than making it optional. We have already had an inspection, which failed due to the panel. we are trying to sell the condo, and any unpermitted work would put us in a bad position. It does not seem right that a licensed contractor would refuse to commit to a permit question in writing, so we requested to cancel as we have lost faith, plus the estimate seemed deceptive as permitting was not mentioned at all and my wife doesn't really know about any of this and expected that a licensed professional would advise her. The other estimates ALL mentioned permitting. It is now 5 days after we sent emails requesting cancellation to both Michael and Michelle. to date neither has responded to our emails. I have called this morning, and it goes straight to voicemail (again, said they are open online). My hope is that the owner or someone more senior reads this review and responds. We have put down a deposit of over $1,000, and to receive no response is very unsettling. We have called the building department, who say that a permit is 100% required. The next step will be to call the DBPR, but none of this should be necessary. It should be much simpler than this. In my eyes, a licensed contractor should ALWAYS advise and know whether a permit is required for electrical work, there is too much liability at stake. The fact that they are avoiding putting it in writing multiple times, speaks volumes and indicates that they know a permit is required. I would avoid this company, they have a lot of positive reviews, but based on our experience, it makes me wonder?

Sara

I was so thrilled to find Kasper! Their electrician, Michael was extremely knowledgeable and very kind when helping me understand what was needed for my kiln set up. I will absolutely use Kasper again in the future!

Janet Seaton

We used Kasper Electrical for the first time today, and it was a totally positive experience in every way. Our initial contact was with Michael in arranging the appointment and we found him to be very nice and well spoken. Bill and Kevin did the work for us and they were both as nice as anyone could ask for, and they were competent and professional in solving our problems. We are looking forward to Kasper doing more work for us next month and highly recommend them.

Jackie

Kasper Electrical is the best! Kevin and Michael were professional and offered suggestions to best accommodate my lighting needs. Now, everything works as it should. I would not hesitate to recommend this company.

LuisT mobile service

Great experience with Kasper Electric. From setting appointment and follow up with Michael to Steve’s (Pérez) professional and experienced service. Highly recommend!!

Heather Johnson

Michael Bonea was professional and went above and beyond to help my family. Definitely recommend Kasper Electric!

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The Kasper team was very responsive to my questions, and respectful of my time. Michael Bonea gave me a quote and was very helpful. I will call them in the further for my electrical needs.

Ian Sconhoft

Kasper Electric is a great family owned business that has experienced electricians who can get the job done right. Their field estimator Michael Bonea will treat you right and price you out competitively. All of Kasper Electric's staff is awesome and has been a pleasure to work with.

Steve Scalici

Always fast, courteous and thorough service. They've done a lot of work for me and I've always been pleased. Justin Kasper and Michael Bonea are fantastic.

Jayme Grimes

I requested a quote, Michael showed up on time, was curtious, professional and took the time to explain everything so I could understand exactly what was required. Great experience and would definitely recommend this company!