Kasper Electrical

moira howard

July 8, 2019 · review of Kasper Electrical

I booked an appointment for an estimate and took time off work to wait for the company to come out. After a few hours passed with no one arriving I called them. They said the worker got stuck at another job. Then they did not reschedule or apologize for not showing up. Update: After posting this review the company made every effort to correct this issue immediately. They came out and fixed the electrical issue and apologized for not handling the situation better initially.

Response from owner

Hi Mrs Howard, My sincerest apologies. I would like to make up for this poor communication in a number of ways. First, i would like to reimburse you for your time off work. I cant stand when i have an appointment and my time is not respected. Your time is valuable, and I am sorry for wasting it. Second, I would like to come out with a tech to troubleshoot whatever the original issue is as well as better understand the lack of communication, to identify what we need to do to solve this for any future communications with all customers. Lastly, we would like to waive any labor fees associated with the troubleshooting. I know Kris (our service manager) reached out already, to schedule. I look forward to the opportunity to make this right. I hope you grant us the ability to do so. Again, I am so sorry for our mis-communication. With your feedback, we will improve. Thanks so much for the opportunity to correct our poor communication. With your feedback, we have opened another customer service champion position to make sure it doesn't happen again.W Thanks again. foWe lookforward to serving you again soon.

July 5, 2019

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Other reviews

February 5, 2025

Tracy Laird

The Technician was courteous, professional, and knowledgeable. I would use them again and highly recommend this company!!!

September 12, 2019

Carola Staiano

Kevin and Shawn deserve 5 stars for their service! Even though they were late due to having to help another employee on another job, once they were here they went above and beond with installing a new AC disconnect and outdoor outlet! Courteous and professional as well as friendly and tidy they did a wonderful job and I can highly recommend Kadser Electric--- especially Kevin and Shawn! Thank you! Carola Staiano

August 6, 2017

Kristina Garcia

Kasper Electric is simply outstanding. They provided excellent service and the customer service was professional and very sweet.

February 15, 2024

Lisa Ungerer

If you are looking for Excellence, Kasper personnel have it, show it and share it. Kasper is it. Thank You.