Kasper Electrical

Laura Jean

March 27, 2025 · review of Kasper Electrical

"AVOID KASPER ELECTRIC AT ALL COSTS!" This company is a nightmare—dishonest, unprofessional, and borderline fraudulent. We hired them for an emergency electrical fix at Harbour View, which they resolved in ONE hour. We paid their steep emergency rate, no questions asked. Then their technician lingered for THREE extra hours messing with a non-emergency kitchen light we didn’t even request. We still paid for it out of courtesy, and the technician confirmed payment was complete—twice! Suddenly, they demanded an extra $268 for 'material' that NEVER HAPPENED. Our records prove we paid for all billed time, plus material, but they don’t care. Mona screamed at me over the phone, refused to let me speak to Justin or Cassie Kasper, and hung up. Justin ignored my email begging for a call to sort this out. Worse, they THREATENED to illegally charge an owner’s credit card without permission—a total scam move. Kasper Electric preys on customers with fake charges, ignores evidence, and treats you like garbage when you call them out. We’re reporting them to consumer protection agencies. Save yourself the headache—hire anyone else!"

Response from owner

Hey Laura. First, I want to thank you for your feedback and then apologize that it seems we greatly missed the mark with the transparency and communication regarding the electrical service experience you were provided. It is always our intention to serve our customers with excellence and integrity. We take your feedback seriously and together as a team will review what took place here to make sure we do better moving forward. Feedback is what makes us better and we will certainly use yours to gain valuable insight in how we can do just that. Again, I apologize that you did not see us at our very best, which is what we strive for with each and every customer encounter. Thank you.

April 2, 2025

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Other reviews

June 6, 2025

Lisa D

Thank you! Adrian saved the day - as did Michelle - when fixing a prior electricians errors. I appreciate the commitment to excellence and getting the job done right! I will be calling to have Adrian complete more work soon. Thanks so much!

November 2, 2019

Cynthia Cruser

I had an emergency situation and called Kasper Electric who I had used in the past. Jimmy Wagner was the electrician who came to the house. He was very polite and professional. He found the problem right away and fixed it. He arrived very soon after the call. I highly recommend this electrician and Kasper Electric.

August 4, 2017

Ashley Harrison

Very knowledgable and helpful. Joey did a fantastic job taking care of the issues I ran in to

July 15, 2019

Christine Centanni

We love this company! They are incredibly knowledgeable and helpful! They take the time to make sure each job is done correctly and always go above and beyond for you. They clean up as they go and really focus on all the little details that other companies have missed. We had Kevin help a few times now and he is incredible! We highly recommend this company.