Julie Mckean

EDITED TO SAY: They get 5 stars for their incredible customer service. The owner called me and went above and beyond to make reparations for the initial disappointment, including a refund and credit. They clearly really value their customers and want to make sure they come away with a positive experience each time. Well done Kasper!! Made an appointment to have my big barn fan looked at and electrician showed up without a ladder. Charged me a $100 dispatch fee to show up for a barn fan just to arrive with no ladder and wanted to write the whole thing off as water damage without taking a look. So I hauled out my own 12 foot ladder all the way from the house to the barn (I’m 5ft and 100lbs mind you). He goes up and takes a picture of the model number and tells me to call the fan company. The “service” cost me just under $300 total. My friend gave me better service. She looked up the fault codes online, identified the potential problems based on the codes, and even got up the ladder, found the control panel and removed the cover, and gave me tons of information that I can at least give to the fan company when I call. I’m just saying, if my friend with no technical training could do this for free, I think the electrician could have been a little more helpful and actually provided some service instead of just confirming that power was reaching the fan and saying that’s the most he’s able to help with, then charging $300. That’s not providing a technical service, that’s just flipping a breaker switch.

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